Corporate Social Responsibility
Assignment
Corporate Social Responsibility Analysis of The Body Shop
Date 29 January 2010
Word Count 5477
Grade 75%
Table of Contents
Preamble 1 Introduction 1 Corporate Social Responsibility 2 Opposition to Animal Testing 3 Support for Community Trade 6 Environmental Protection 9 Evaluation 11 Conclusion 13 References 16 Appendix 1 20
Preamble
The objective of this piece of work is to undertake a critical analysis of the cosmetics company The Body Shop, in terms of its philosophy, business practices and other activities and assess the extent to which the organisation can legitimately be regarded as a socially responsible corporate entity. The concept of corporate social responsibility will necessarily be outlined and discussed to provide a theoretical framework within which the subsequent analysis will itself be located. The study will then explore the organisation’s opposition to animal testing, its support for community trade and commitment to environmental protection. The chosen areas represent three of the five core values that underpin The Body Shop’s mission statement (Appendix 1) the other two being the activation of self-esteem and the defence of human rights, which will not be addressed specifically. It is anticipated that the structure of the study will allow the company’s history, achievements, strengths and limitations in each defined area to be evaluated within a holistic paradigm (Campbell & Kitson, 2008). The values which the company has defined and set for itself will ultimately be used as benchmark criteria against which the organisation will be assessed. Evaluation will therefore be an ongoing and integral part of the analysis, rather than a process that is separate and distinct from it, although the main themes and issues will be drawn together to expose areas of concern and signpost future courses of action.
References: Albion, M (2006) True to Yourself: Leading A Values-Based Business. San Francisco: Berrett-Koehler. BBC News (2007) ‘Dame Anita Roddick dies aged 64’ BBC News. http://news.bbc.co.uk/1/hi/uk/6988343.stm [Accessed 10 December, 2009] Beauchamp, T.L Berne Declaration (2005) ‘Public Eye Awards 2005’ Berne Declaration http://www.evb.ch/index.cfm?set_lang=2&page_id=3346 [Accessed 12 December, 2009] Bidlake, S Bowen, H. R. (1953) Social responsibilities of the businessman. New York: Harper & Row. Burchell, & Cook, J. (2006) ‘Confronting the ‘corporate citizen’ Shaping the discourse of corporate social responsibility’ International Journal of Sociology and Social Policy 26 (3/4). Campbell, R. & Kitson, A. (2008) The Ethical Organisation, 2nd ed. Basingstoke: Palgrave Macmillan. Carroll, A. (1999) ‘Corporate Social Responsibility: Evolution of a Definitional Construct’ Business Society. 38 pp. 268 - 295. Carroll, B. & Buchholtz, A. (2009) Business & Society: Ethics and Stakeholder Management. 7th ed. New York: South-Western Cengage Learning. DEFRA (2006) Environmental Key Performance Indicators: Reporting Guidelines for UK Business. London: DEFRA. http://www.defra.gov.uk/environment/business/reporting/pdf/envkpi-guidelines.pdf [Accessed 12 December, 2009]. Entine, J. (1994) ‘Shattered Image’ Business Ethics. September/October pp. 23-28. Entine, J. (1995) ‘When Rainforest Ice Cream Melts: The Messy Reality of 'Socially Responsible Business’ Electronic Journal of Radical Organizational Theory (EJROT). http://www.mngt.waikato.ac.nz/ejrot/Vol1_1/entine.pdf [Accessed 06 December, 2009]. Entine, J. (1996) ‘A Social and Environmental Audit of The Body Shop: Anita Roddick and the Question of Character’ http://www.jonentine.com/the-body-shop.html [Accessed 6 December, 2009]. Entine, J. (2009) The Body Shop Research [e-mail] to Carr, A. [17 November, 2009]. Friedman, M. (1962) Capitalism and Freedom, University of Chicago Press, Chicago. Friedman, M. (1970) ‘The Social Responsibility of Business is to Increase its Profits’ The New York Times Magazine. Griffiths, P. (2009 ‘Using corporate social responsibility to build business’ http://www.cio.co.uk/article/3205057/using-corporate-social-responsibility-to-build-business/ [Accessed 17 December, 2009]. Bloggs, J. (2009) title of email subject here in italics. [e-mail] to Smith, J. [18 December 2009]. London Greenpeace (1998) 'What 's Wrong With the Body Shop? - A Criticism of 'Green ' Consumerism ' London Greenpeace http://www.mcspotlight.org/beyond/companies/bs_ref.html [Accessed 17 December, 2009]. Milmo, C (2006) ‘Body Shop 's popularity plunges after L 'Oreal sale’ The Independent. http://www.independent.co.uk/news/uk/this-britain/body-shops-popularity-plunges-after-loreal-sale-473599.html [Accessed 2 December, 2009]. Overell, S. (2002) ‘Morals under the microscope’ Personnel Today. http://www.personneltoday.com/articles/article.aspx?liarticleid=11743&printerfriendly=true [Accessed 17 December, 2009]. Proctor & Gamble (2009) 2009 ‘Annual Report Sustainability at P & G’ Proctor & Gamble. http://annualreport.pg.com/annualreport2009/sustainability/index.shtml [Accessed 16 December, 2009]. Roddick, A. (1992) Body and Soul, London: Vermillion. Roddick, A. (2006) ‘DISPATCH: 30 Years and Proud of So Much’ AnitaRoddick.Com http://www.anitaroddick.com/readmore.php?sid=563 [Accessed 8 December, 2009]. RSPCA (2005) ‘Fashion with Compassion: M&S Awarded For Good Animal Welfare Practice’ RSPCA Press Release. http://corporate.marksandspencer.com/documents/press_releases/2007/2007-rspca_release.pdf [Accessed 3 December, 2009]. RSPCA (2009) ‘The RSPCA Good Business Awards 2009’ RSPCA Press Release. http://www.rspcagoodbusinessawards.com/press18.html [Accessed 3 December, 2009]. Suzuki, N. (1996) ‘The Truth About the Body Shop’ Compass Online. http://www.tsujiru.net/compass/compass_1996/reg/suzuki_noriko.htm [Accessed December, 2009]. The Body Shop (2005) ‘The Body Shop Code of Conduct for Suppliers’ The Body Shop. http://www.thebodyshop.com/_en/_ww/services/pdfs/AboutUs/THEBODYSHOPCODEOFCONDUCTforsuppliers.pdf [Accessed 4 December, 2009]. The Body Shop (2006a) ‘Against Animal Testing Policy’ The Body Shop. http://www.thebodyshop.co.uk/_en/_gb/services/pdfs/aboutus/againstanimaltesting.pdf [Accessed 8 December, 2009]. The Body Shop (2006b) ‘The Body Shop Ethics Honored’ Company Press Release. http://www.thebodyshop-usa.com/global/content.jsp;jsessionid=Qen6yr8jZIngRkv9y2J3Hw**.bsbwilapp04-bsprd-app-102?page=/news/2006-04/loreal [Accessed 2 December, 2009]. The Body Shop (2006c) ‘Community Trade Principles’ The Body Shop. http://www.thebodyshop.co.uk/_en/_gb/services/pdfs/AboutUs/CTPrinciples.pdf? [Accessed 03/12/2009]. The Body Shop (2006d) ‘Environmental Principles’ The Body Shop. http://www.thebodyshop.com/_en/_ww/services/pdfs/AboutUs/Environmentalprinciples.pdf [Accessed 9 December, 2009]. The Body Shop (2008) ‘The Body Shop Approach to Ethical Auditing’ The Body Shop. http://www.sju.edu/~steingar/Quadruple%20Files/methodology.pdf [Accessed 12 October 2009]. The Body Shop (2009a) ‘Our Company’ The Body Shop. http://www.thebodyshop.com/_en/_ww/services/aboutus_company.aspx [Accessed 6 October 2009]. The Body Shop (2009b) ‘Support Community Trade’ The Body Shop. http://www.thebodyshop-usa.com/beauty/community-trade [Accessed 7 December, 2009]. The Body Shop (2009c) ‘How do we make sure that our products are responsibly sourced?’ The Body Shop. http://www.thebodyshop.co.uk/_en/_gb/values-campaigns/community-trade.aspx [Accessed 4 December, 2009]. The Body Shop (2009d) ‘How are we reducing our impact on the environment?’ The Body Shop. http://www.thebodyshop.com/_en/_ww/values-campaigns/protect-planet.aspx [Accessed 9 December, 2009]. The Body Shop (2009e) ‘Living Our Values: The Body Shop International Values Report 2009’ The Body Shop. http://www.thebodyshop.com/_en/_ww/values-campaigns/assets/pdf/Values_report_lowres_v2.pdf [Accessed 12 December, 2009]. The Times Online (2007) ‘Dame Anita Roddick Obituary’ The Times Online http://www.timesonline.co.uk/tol/comment/obituaries/article2426176.ece [Accessed 6 December, 2009]. Watson, M. and MacKay, J. (2003) ‘Auditing for the Environment’. Managerial Auditing Journal, 18 (8) pp. 635-630.