Preview

The Body Shop, Corporate Social Responsibility

Powerful Essays
Open Document
Open Document
6819 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
The Body Shop, Corporate Social Responsibility
MA Management

Corporate Social Responsibility

Assignment

Corporate Social Responsibility Analysis of The Body Shop

Date 29 January 2010

Word Count 5477

Grade 75%

Table of Contents

Preamble 1 Introduction 1 Corporate Social Responsibility 2 Opposition to Animal Testing 3 Support for Community Trade 6 Environmental Protection 9 Evaluation 11 Conclusion 13 References 16 Appendix 1 20

Preamble

The objective of this piece of work is to undertake a critical analysis of the cosmetics company The Body Shop, in terms of its philosophy, business practices and other activities and assess the extent to which the organisation can legitimately be regarded as a socially responsible corporate entity. The concept of corporate social responsibility will necessarily be outlined and discussed to provide a theoretical framework within which the subsequent analysis will itself be located. The study will then explore the organisation’s opposition to animal testing, its support for community trade and commitment to environmental protection. The chosen areas represent three of the five core values that underpin The Body Shop’s mission statement (Appendix 1) the other two being the activation of self-esteem and the defence of human rights, which will not be addressed specifically. It is anticipated that the structure of the study will allow the company’s history, achievements, strengths and limitations in each defined area to be evaluated within a holistic paradigm (Campbell & Kitson, 2008). The values which the company has defined and set for itself will ultimately be used as benchmark criteria against which the organisation will be assessed. Evaluation will therefore be an ongoing and integral part of the analysis, rather than a process that is separate and distinct from it, although the main themes and issues will be drawn together to expose areas of concern and signpost future courses of action.



References: Albion, M (2006) True to Yourself: Leading A Values-Based Business. San Francisco: Berrett-Koehler. BBC News (2007) ‘Dame Anita Roddick dies aged 64’ BBC News. http://news.bbc.co.uk/1/hi/uk/6988343.stm [Accessed 10 December, 2009] Beauchamp, T.L Berne Declaration (2005) ‘Public Eye Awards 2005’ Berne Declaration http://www.evb.ch/index.cfm?set_lang=2&page_id=3346 [Accessed 12 December, 2009] Bidlake, S Bowen, H. R. (1953) Social responsibilities of the businessman. New York: Harper & Row. Burchell, & Cook, J. (2006) ‘Confronting the ‘corporate citizen’ Shaping the discourse of corporate social responsibility’ International Journal of Sociology and Social Policy 26 (3/4). Campbell, R. & Kitson, A. (2008) The Ethical Organisation, 2nd ed. Basingstoke: Palgrave Macmillan. Carroll, A. (1999) ‘Corporate Social Responsibility: Evolution of a Definitional Construct’ Business Society. 38 pp. 268 - 295. Carroll, B. & Buchholtz, A. (2009) Business & Society: Ethics and Stakeholder Management. 7th ed. New York: South-Western Cengage Learning. DEFRA (2006) Environmental Key Performance Indicators: Reporting Guidelines for UK Business. London: DEFRA. http://www.defra.gov.uk/environment/business/reporting/pdf/envkpi-guidelines.pdf [Accessed 12 December, 2009]. Entine, J. (1994) ‘Shattered Image’ Business Ethics. September/October pp. 23-28. Entine, J. (1995) ‘When Rainforest Ice Cream Melts: The Messy Reality of 'Socially Responsible Business’ Electronic Journal of Radical Organizational Theory (EJROT). http://www.mngt.waikato.ac.nz/ejrot/Vol1_1/entine.pdf [Accessed 06 December, 2009]. Entine, J. (1996) ‘A Social and Environmental Audit of The Body Shop: Anita Roddick and the Question of Character’ http://www.jonentine.com/the-body-shop.html [Accessed 6 December, 2009]. Entine, J. (2009) The Body Shop Research [e-mail] to Carr, A. [17 November, 2009]. Friedman, M. (1962) Capitalism and Freedom, University of Chicago Press, Chicago. Friedman, M. (1970) ‘The Social Responsibility of Business is to Increase its Profits’ The New York Times Magazine. Griffiths, P. (2009 ‘Using corporate social responsibility to build business’ http://www.cio.co.uk/article/3205057/using-corporate-social-responsibility-to-build-business/ [Accessed 17 December, 2009]. Bloggs, J. (2009) title of email subject here in italics. [e-mail] to Smith, J. [18 December 2009]. London Greenpeace (1998) 'What 's Wrong With the Body Shop? - A Criticism of 'Green ' Consumerism ' London Greenpeace http://www.mcspotlight.org/beyond/companies/bs_ref.html [Accessed 17 December, 2009]. Milmo, C (2006) ‘Body Shop 's popularity plunges after L 'Oreal sale’ The Independent. http://www.independent.co.uk/news/uk/this-britain/body-shops-popularity-plunges-after-loreal-sale-473599.html [Accessed 2 December, 2009]. Overell, S. (2002) ‘Morals under the microscope’ Personnel Today. http://www.personneltoday.com/articles/article.aspx?liarticleid=11743&printerfriendly=true [Accessed 17 December, 2009]. Proctor & Gamble (2009) 2009 ‘Annual Report Sustainability at P & G’ Proctor & Gamble. http://annualreport.pg.com/annualreport2009/sustainability/index.shtml [Accessed 16 December, 2009]. Roddick, A. (1992) Body and Soul, London: Vermillion. Roddick, A. (2006) ‘DISPATCH: 30 Years and Proud of So Much’ AnitaRoddick.Com http://www.anitaroddick.com/readmore.php?sid=563 [Accessed 8 December, 2009]. RSPCA (2005) ‘Fashion with Compassion: M&S Awarded For Good Animal Welfare Practice’ RSPCA Press Release. http://corporate.marksandspencer.com/documents/press_releases/2007/2007-rspca_release.pdf [Accessed 3 December, 2009]. RSPCA (2009) ‘The RSPCA Good Business Awards 2009’ RSPCA Press Release. http://www.rspcagoodbusinessawards.com/press18.html [Accessed 3 December, 2009]. Suzuki, N. (1996) ‘The Truth About the Body Shop’ Compass Online. http://www.tsujiru.net/compass/compass_1996/reg/suzuki_noriko.htm [Accessed December, 2009]. The Body Shop (2005) ‘The Body Shop Code of Conduct for Suppliers’ The Body Shop. http://www.thebodyshop.com/_en/_ww/services/pdfs/AboutUs/THEBODYSHOPCODEOFCONDUCTforsuppliers.pdf [Accessed 4 December, 2009]. The Body Shop (2006a) ‘Against Animal Testing Policy’ The Body Shop. http://www.thebodyshop.co.uk/_en/_gb/services/pdfs/aboutus/againstanimaltesting.pdf [Accessed 8 December, 2009]. The Body Shop (2006b) ‘The Body Shop Ethics Honored’ Company Press Release. http://www.thebodyshop-usa.com/global/content.jsp;jsessionid=Qen6yr8jZIngRkv9y2J3Hw**.bsbwilapp04-bsprd-app-102?page=/news/2006-04/loreal [Accessed 2 December, 2009]. The Body Shop (2006c) ‘Community Trade Principles’ The Body Shop. http://www.thebodyshop.co.uk/_en/_gb/services/pdfs/AboutUs/CTPrinciples.pdf? [Accessed 03/12/2009]. The Body Shop (2006d) ‘Environmental Principles’ The Body Shop. http://www.thebodyshop.com/_en/_ww/services/pdfs/AboutUs/Environmentalprinciples.pdf [Accessed 9 December, 2009]. The Body Shop (2008) ‘The Body Shop Approach to Ethical Auditing’ The Body Shop. http://www.sju.edu/~steingar/Quadruple%20Files/methodology.pdf [Accessed 12 October 2009]. The Body Shop (2009a) ‘Our Company’ The Body Shop. http://www.thebodyshop.com/_en/_ww/services/aboutus_company.aspx [Accessed 6 October 2009]. The Body Shop (2009b) ‘Support Community Trade’ The Body Shop. http://www.thebodyshop-usa.com/beauty/community-trade [Accessed 7 December, 2009]. The Body Shop (2009c) ‘How do we make sure that our products are responsibly sourced?’ The Body Shop. http://www.thebodyshop.co.uk/_en/_gb/values-campaigns/community-trade.aspx [Accessed 4 December, 2009]. The Body Shop (2009d) ‘How are we reducing our impact on the environment?’ The Body Shop. http://www.thebodyshop.com/_en/_ww/values-campaigns/protect-planet.aspx [Accessed 9 December, 2009]. The Body Shop (2009e) ‘Living Our Values: The Body Shop International Values Report 2009’ The Body Shop. http://www.thebodyshop.com/_en/_ww/values-campaigns/assets/pdf/Values_report_lowres_v2.pdf [Accessed 12 December, 2009]. The Times Online (2007) ‘Dame Anita Roddick Obituary’ The Times Online http://www.timesonline.co.uk/tol/comment/obituaries/article2426176.ece [Accessed 6 December, 2009]. Watson, M. and MacKay, J. (2003) ‘Auditing for the Environment’. Managerial Auditing Journal, 18 (8) pp. 635-630.

You May Also Find These Documents Helpful

  • Good Essays

    The organisational iceberg theory proposed by French and Bell (1990) explains that there are both visible and invisible aspects that make up a business culture showing that visible aspects are known to customers however invisible aspects are hidden within the organisation. Examples of visible aspects are the structure and aims of a business including their views on how they wish to progress in the market. Using the Body Shop as an example of an organisation with a strong culture, the visible aspect shown to customers to have a big impact on their culture is their view on using fair trade products which are responsibly sourced. The Body Shop launched community fair trade in 1987 to benefit their suppliers helping to ensure they will obtain a fair price from the products they sell and benefiting consumers due to buying products containing natural ingredients. This programme has resulted in over 25,000 people in 22 countries worldwide benefiting from products sold by Body Shop. (Anon., 2012) This visible aspect of Body Shop has adapted their culture into showing their strong views in helping fair trade farmers across the globe to earn a fair price for their stock selling to the store, which may result in an increase in customer spending due to following their beliefs of the company. They promote this visible aspect in store…

    • 1171 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    M&S AND RIVER ISLAND

    • 2821 Words
    • 12 Pages

    Ravi Raman, K. and Lipschutz, R. D. (2010) Corporate social responsibility. Basingstoke [England]: Palgrave Macmillan.…

    • 2821 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    BHP Billiton Summary

    • 980 Words
    • 4 Pages

    Carroll, A.B. and Shabana, K.M. 2010, ‘The business case for corporate social responsibility: a review of concepts, research and practice’, International Journal of Management Reviews, vol. 12, no. 1 pp. 85- 105.…

    • 980 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Freeman, E. F. (n.d.). A stakeholder theory of the modern corporation. In A. Allhoff & A. Vaidya (Eds.),Business in Ethical Focus: An Anthology (pp. 69-78). Peterborough: Broadview.…

    • 2229 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    The Body Shop Case

    • 2527 Words
    • 11 Pages

    This report presents an analysis of The Body Shop PLC’s pro forma financials from 2002-2004 and insights into financial requirements for the company as it moves forward with their new strategies for achieving operational efficiencies and reclaim its brand image as a top manufacturer-retailer in the beauty and personal care industry.…

    • 2527 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    In today’s modern business world, commerce implements operation, drive and manner notions with endorsement and adoption of corporate social responsibility as a matter of course (David Henderson 2004). The stakeholder groups, for instance, governments, communities, suppliers, employees, customers and stockholders persistently claim administrators to dedicate capitals to corporate social responsibility (McWilliams and Siegel 2001, 117). Despite the fact, strategic corporate social responsibility is far more selective on being a standing corporation rate citizen and also addressing the social issues that the corporate creates (Micheal E. Porter and Mark R. Kramer 2006).…

    • 2250 Words
    • 9 Pages
    Powerful Essays
  • Best Essays

    Drai, E. and Thorn, R. 2008.’The Corporate Social Responsibility Trend’. Law and Reports, 8 (1), pp. 1-2.…

    • 2128 Words
    • 9 Pages
    Best Essays
  • Best Essays

    Financial Analysis

    • 5400 Words
    • 22 Pages

    The Times 100. (2010). Providing consumers with ethically sourced garments. Retrieved November 2, 2011, from The Times 100 Business Case Studies: www.thetimes100.co.uk/downloads/primark/primark_15_full.pdf…

    • 5400 Words
    • 22 Pages
    Best Essays
  • Best Essays

    Propaganda

    • 3751 Words
    • 16 Pages

    CIPD. (2009, September 1). Corporate Social Responsibility. Retrieved January 16, 2010, from Chartered Institute of Personnel and Development: http://www.cipd.co.uk/subjects/corpstrtgy/corpsocres/csrfact.htm?IsSrchRes=1…

    • 3751 Words
    • 16 Pages
    Best Essays
  • Powerful Essays

    Bibliography: Carroll, B. A. & Buchholtz, K. A. (2000)”Business and Society, Ethics and Stakeholder Management”, 4th Edition, Cincinnati, South-Western College Publishing…

    • 2193 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Social Responsibility is the new buzz word in the world of business. “It’s no longer a question of if companies should engage in [corporate social responsibility]. It’s now a question of to what extent will they do so […], “says Alison DaSilva, executive vice president for research and insights at Cone Communications (Brooks). The question, however, is not whether or not companies should be socially responsible, but how is that society defined and how is that social responsibly determined. In their debate on social responsibly of business, John Macke and T.J. Rodgers are not in disagreement about the implementation of the concept.…

    • 635 Words
    • 3 Pages
    Good Essays
  • Good Essays

    The Body Shop is a leader in promoting greater corporate transparency, and we have been a force for positive social and environmental change through our campaigns around our five core Values:…

    • 4521 Words
    • 19 Pages
    Good Essays
  • Better Essays

    The Adelphia Scandal

    • 1129 Words
    • 5 Pages

    Freeman, R. Edward. "A Stakeholder Theory of the Modern Corporation." Ethical Theory and Business. Ed. Tom Beauchamp and Norman Bowie. Prentice Hall: Upper Saddle River, 2004. 55-64.…

    • 1129 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Philips, R (2003) Stakeholder theory and organisational ethics. San Francisco: Berrett – Koehlet Publishers Inc.…

    • 2194 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Entine, Jon (1994), "Shattered Image: Is the Body Shop Too Good to Be True?" Business…

    • 4738 Words
    • 19 Pages
    Powerful Essays