The Cedars-Case Study
Case 15-The Cedars
Brief Review:
The Cedars is a luxury seaside resort
It has a reputation for providing deluxe accommodations and superior service
The majority of the employees lived close by and been hired after WWII
The employees felt well taken care of and loyalty to the organization was high
Turnover has been historically low especially compared to industry averages
In the last several years many long-time employees have begun to retire
The labor pool in town has diminished with people moving to larger cities for work
Retired employees have been replaced by younger people
These younger employees live in surrounding areas and must travel several miles
The quality of service at The Cedars has deteriorated
The building itself and maintenance have still been well cared for
The resort is starting to lose long-time customers
The reputation is felt to be threatened
The GM has met with his executive staff
They believe the control systems are breaking down and supervisory personnel need to show more authority to low-level employees
The senior employees feel the younger ones are lazy and irresponsible
The newer employees believe they have good ideas and no one listens to them
The GM was hired 9 months ago to replace the retired manager
The owners hoped the new manager would turn the situation around
They have seen little evidence of good improvements
The owners plan to meet with the GM and his staff to get the resort back in good standing
Problem Statement: The resort is experiencing a lack of knowledge for the resort.
Solution Statement: The resort should establish a detailed description of the resort
Pros:
The younger employees will have a better understanding of the resort and their job
The more seasoned employees will respect the younger employees more
The General manager will have a new viewpoint on his job
The resort will regain its reputation
Cons:
The younger employees may not be too willing to learn
The older
Brief Review:
The Cedars is a luxury seaside resort
It has a reputation for providing deluxe accommodations and superior service
The majority of the employees lived close by and been hired after WWII
The employees felt well taken care of and loyalty to the organization was high
Turnover has been historically low especially compared to industry averages
In the last several years many long-time employees have begun to retire
The labor pool in town has diminished with people moving to larger cities for work
Retired employees have been replaced by younger people
These younger employees live in surrounding areas and must travel several miles
The quality of service at The Cedars has deteriorated
The building itself and maintenance have still been well cared for
The resort is starting to lose long-time customers
The reputation is felt to be threatened
The GM has met with his executive staff
They believe the control systems are breaking down and supervisory personnel need to show more authority to low-level employees
The senior employees feel the younger ones are lazy and irresponsible
The newer employees believe they have good ideas and no one listens to them
The GM was hired 9 months ago to replace the retired manager
The owners hoped the new manager would turn the situation around
They have seen little evidence of good improvements
The owners plan to meet with the GM and his staff to get the resort back in good standing
Problem Statement: The resort is experiencing a lack of knowledge for the resort.
Solution Statement: The resort should establish a detailed description of the resort
Pros:
The younger employees will have a better understanding of the resort and their job
The more seasoned employees will respect the younger employees more
The General manager will have a new viewpoint on his job
The resort will regain its reputation
Cons:
The younger employees may not be too willing to learn
The older