Moreover, based on the findings presented previously in this research paper it is recommended that ABIB emphasize on keeping their customers satisfied through the use of basic strategies to improve and maintain their customer satisfaction such as: building customer loyalty that would lead to customer satisfaction, avoid making mistakes that would lead to customer unhappiness like ignoring them or taking too much time to provide them with the service they asked for, also the bank should set their customer expectations at a realistic level so that it doesn’t backlash and cost them to lose customers, ADIB should also look for ways to contact their customer and keep them satisfied, but wouldn’t be costly for the bank, for example using emails instead…
Is the “Synoptic Puzzle” really a problem? The Gospels of Matthew, Mark, and Luke have been identified as having strong similarities, are often grouped together and understood to be related to each in a special way; other than the way they are related to the Gospel of John. In effort to compare the Gospels similarities and differences a tool, synopsis is utilized (Mark Powell, 93). A synopsis (from the Greek syn, “with” + opsis, “seeing”) presents parallel texts from each of the Gospels side by side in vertical columns to contrast and compare the individual accounts. Aiding in seeing where the Gospel writers include both similar and difference in their accounts of the Gospel and their discourses, a synopsis is set up; this allows similar material…
Abstract Fraud in the Nigerian Banking Industry before the recent merger and acquisition and recapitalisation efforts was at alarming rate. It has caused many banks to collapse, and many investors and depositors funds were trapped in. Infact it has prevented many banks from achieving their goals and many businesses went into liquidation. Honestly speaking it has become a cankerworm that has eating deep into the vibric of the financial sector of the Nigerian economy. That calls for the need for this study and the purpose of this study therefore is to identify the causes of fraud, measure it’s impact and identify means of controlling. The study is a survey research and questionnaire was used for the collection of primary data while libraries, journals, write-ups, seminar papers and books by popular authors were used for secondary data. The findings show that lack of adequate training, communication gap, and poor leadership skills were the greatest causes of fraud in Nigerian banking industry. It was concluded that adequate internal control system should be put in place and that workers satisfaction and comfort should be taking care off. __________________________________________________________________________________________ Keywords: fraud, catalyst, effectiveness, efficiency and Nigerian economy __________________________________________________________________________________________ INTRODUCTION updating old methods and trying out new…
Criminals have legal rights during trial procedures. Without these rights there would be so much confusion and controversy in the court system today. There are four of them that I will give a brief summarization of and explain to you the consequences that could possibly happen if these legal rights were no longer upheld in the court system today. They are; the right to confront witnesses, the right to an impartial jury, the right to counsel at trial, and last but not least the right to be competent trial.…
Department of Management and Accounting, Ladoke Akintola University of Technology, Oyo State, Nigeria 2 Department of Accountancy, Osun State Polytechnic, Iree, Osun State, Nigeria 3 Department of Business Administration, Osun State Polytechnic, Iree, Osun State, Nigeria…
According to Phillips (2007) “Corporate governance is an encompassing policy, processes and people, which serves the needs of shareholders and other stake holders by directing and controlling management activities with good business savvy, objectivity and integrity”. The author stated that sound corporate governance is dependent on external market place commitment and legislation plus a healthy board culture that safeguards policies and processes. Magdi and Nadereh (2002) stress that corporate governance is about ensuring that the business is run well and investors receive a fair return. The Organization for Economic Cooperation and Development (OECD) report provides a more encompassing definition of corporate governance. It defines corporate governance as the system by which business corporations are directed and controlled. The corporate governance structure specifies the distribution of rights and responsibilities among different participants in the corporation such as, the board, managers, shareholders and other stakeholders, and spells out the rules and procedures for making decisions on corporate affairs. By doing this, it also provides the structure through which the company’s objectives are set and the means of attaining those objectives and monitoring performance (Kajola, 2008). Equally, Kwakwa and Nzekwu(2003) refer corporate governance to the manner in which the power of a corporation is exercised in accounting for corporation’s total portfolio of assets and resources with the objective of maintaining and increasing shareholder value and the satisfaction of other stake holders while attaining the corporate mission.…
The banking industry in Ghana has been selected for this analysis because in the opinion of writer, all five forces directly relate to the banking industry with an influence on profitability and growth. The industry has customers who are the main beneficiaries of products and services offered, suppliers who provide the industry with the necessary tools to ensure services could be delivered satisfactorily, threat of substitutes due to improvement and usage of innovative technology, rivals and threat of new entrants due to the high profitability of the industry.…
References: Adebusuyi, B. S. (1997) Performance Evaluation of SmallMedium Enterprises (SMEs) in Nigeria. Bullion Vol.21 No.4,…
INTRODUCTION The report contains the organizational study done at ICICI Bank. The report title is “Customer preference & Attributes towards Different deposit Accounts of ICICI Bank”. The report gives an overview of the Bank and awareness of customers about different types of products and services offered by ICICI Bank. The methodology adopted for the study was through a structured questionnaire, which is targeted to the different respondent in CHENNAI. For this purpose sample size of 100 was taken. The data collected from the different respondent was analyzed thoroughly and presented in the form of charts and tables. ICICI must advertise regularly and create brand value for its products and services. Most of its competitors like HDFC, Kodak Mahindra and nationalized banks use television advertisements to promote their products. The Indian consumer has a false perception about private banks – they feel that it would not safe. Safety and returns are the two main reasons people invest in banks. On the whole ICICI bank is a good place to work at. Every new recruit is provided with extensive training on the products of ICICI. This training enables an advisor/sales manager to market the policies better. The company should try to create awareness about itself in India. . With an…
This is to certify that the dissertation submitted in partial fulfillment for the award of eMBA Finance (Banking & Insurance), of MET’s Institute of Management is a result of the bonafide research work carried out by Mr. Nilesh Jain under my supervision and guidance…
INVENTORY SYSTEM FOR HIDRETROFIT PRESENTED TO THE FACULTY OF ASIAN INSTITUTE OF COMPUTER STUDIES IN PARTIAL FULFILLMENT OF THE REQUIREMENTS IN SYSTEM ANALYSIS AND DESIGN PRESENTED BY: CAWIL, JAMES ANDREW ESCOBER, LUZVIMINDA ASTROLOGO, ANALYN CASTRO, MELVIN MAGISTRADO, GORDON LEMQUE, TOMMY Table of Contents Chapter 1: The Problems and Its Background Introduction ………………… ……………………………….. 1 Company Background ………………… ……………………………….. 2 Organizational Chart ………………… ……………………………….. 3 System Background ………………… ……………………………….. 4 Statement of the Problem ……………………
RESEARCH PROPOSAL PAPER SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF ADVANCED DIPLOMA IN ACCOUNTANCY (ADA) OF THE INSTITUTE OF ACCOUNTANCY ARUSHA.…
Findings : Population of this study is the banking employees. Questionnaire was used as a tool of data collection. Using simple random sampling technique, five banks (MCB Bank Limited, Habib Bank Limited, United Bank Limited, Allied Bank Limited, Bank Alflah Limited) were selected. 350 questionnaires were distributed in those banks branches and 280 questionnaires were received back with a response rate of 80%.. For the analysis of data Correlation analysis was used.…
This paper investigates the effects of banking sector reforms on economic growth of Nigeria over the period 1986-2010. The study adopts multiple regression analysis of ordinary least square (OLS) and descriptive analysis in establishing the relationship between gross domestic products that proxy economic growth and interest rate, exchange rate, cash reserve ratio, total asset and loan and advances. The study shows that total asset, cash reserve ratio and interest rate has a significant impact on gross domestic product while exchange rate and loans and advances has no significant impact on gross domestic product. Based on these findings, it is recommended that government should stimulate total asset, cash reserve ratio and interest rate and in order to maintain significant impact on the economy. While loans and advances should be checkmated in such a way that loans issued out should be to the productive sectors of the economy so as to have significant impact on the economy. Also, exchange rate should be seriously looked into in-line with the economic growth policy. Government should ensure proper implementation and enforce strict compliance with banking reforms and exchange rate policies.…
Department of Accountancy, Enugu State University of Science and Technology, Enugu State, Nigeria. Department of Banking and Finance, Renaissance University Ugbawka,…