The City of Kelsey by M. Kelsey
The City of Kelsey founded in 1932 by M. Kelsey who noticed that it was a good place to raise a family because of its large fields and farming land. Over the years the city as prospered and became a city that is industrial. The City of Kelsey has numerous trucking companies that have grown over the years because of total quality being a process implemented in an accurate and concise way. The City of Kelsey has a better business incentive that is renewed every January which consist of volunteer work, recycling in the home or workplace, exercise in the parks or donate to the community. “Kelsey is an earth-friendly community that promotes a better quality of life through services environmental awareness, and healthy lifestyles.†(Homepage, 2009).
The City of Kelsey is a small town with a population of 625,000 that continues to grow problem because it has the affordability of a big city in a small town. Team B will be discussing varies effects that Quality Management and Global Competition have on quality improvement.
The city of Kelsey’s quality management processes contains, planning, customer satisfaction, continues improvement by taking action to initiate changes, managerial involvement, measurability, and collaboration. Knowing the city of Kelsey is a small town, everyone works together to better the community and use each other’s resources by implementing the resources within the city and only outsource when it is needed. Because the top management trained the middle management, everyone must work together to provide total quality management and customer satisfaction.
The steps for implementing a total quality management are: “determining the needs and expectation of customers, establishing quality policy and quality objectives for the organization; determine the process and responsibilities necessary to attain objectives; provide necessary resources; establishing methods to measure the effectiveness and efficiency of
The City of Kelsey is a small town with a population of 625,000 that continues to grow problem because it has the affordability of a big city in a small town. Team B will be discussing varies effects that Quality Management and Global Competition have on quality improvement.
The city of Kelsey’s quality management processes contains, planning, customer satisfaction, continues improvement by taking action to initiate changes, managerial involvement, measurability, and collaboration. Knowing the city of Kelsey is a small town, everyone works together to better the community and use each other’s resources by implementing the resources within the city and only outsource when it is needed. Because the top management trained the middle management, everyone must work together to provide total quality management and customer satisfaction.
The steps for implementing a total quality management are: “determining the needs and expectation of customers, establishing quality policy and quality objectives for the organization; determine the process and responsibilities necessary to attain objectives; provide necessary resources; establishing methods to measure the effectiveness and efficiency of
References: Burrill, C.W., & Ledolter, J. (1999). Achieving Quality through Continual Improvement. Hoboken, NJ. John Wiley & Sons City of Kelsey a Great Place to Grow 2007, 2009. Office of the Mayor. Retrieved December 12, 2009 from https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Government/KelseyCity/LtrlCCBondIssues.pdf City of Kelsey a Great Place to Grow 2007, 2009. Welcome to the City of Kelsey Official Homepage. Retrieved December 14, 2009 from https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Government/KelseyCity/LtrlCCBondIssues.pdf Harrison M. Wadsworth (2002). Modern Methods for Quality Control and Improvement, 2e. Retrieved December 7, 2009