But why? Why do pilots make errors? What kind of errors do they make?
According to Malcolm Gladwell’s book, The Outliers, a large number of plane crashes happen because of miscommunication and language issues.
There are two places where miscommunication occurs: among pilots in the cockpit and between air traffic controllers and pilots. And, there are two major reasons for miscommunication. The first one is cultural and is measured by a power distance index, driven by respect to authority and attitude toward hierarchy. The second one is driven by ranking and subordination on the job. It causes co-pilots to use highly mitigated speech and to avoid confronting the main pilot when necessary.
Here are 3 examples:
Example #1 (during landing):
A Korean Air plane flying from Korea to Guam was going through bad weather and stormy clouds. The captain had committed the plane to visual landing, which meant that he had to be able to see the airport runway. Here is some of the conversation among the pilots. Pay close attention to a couple of comments from the supporting crew to the captain and to how the captain responds to them, or doesn’t:
First officer: Do you think it rains more in this area?
Captain: (silence)
Flight engineer: Captain, the weather radar has helped us a lot.
Captain: Yes. They are very useful.
What the first officer is trying to do is warn the pilot that it may not be safe to do a visual approach without a backup plan for landing, in case the runway is not visible. Such communication of hinting from first officer to pilot is not uncommon in Korean culture. However, driven by respect to authority and fear of upsetting their superior, the co-pilots ultimately contributed to the plane crash as they allowed the pilot to start a visual landing