Shining figures, men and women whom they have known on earth, come to meet them, and to persuade them to repent and enter heaven proper. They promise that as the ghosts travel onward and upward, they will become acclimated to the country and will feel no discomfort. These figures, called "spirits" to distinguish them from the ghosts, offer to assist them in the journey toward the mountains and the sunrise.
Almost all of the ghosts choose to return instead to the grey town, giving various reasons and excuses. Much of the interest of the book lies in the recognition it awakens of the plausibility and familiarity, along with the thinness and self-deception, of the excuses that the ghosts refuse to abandon, even though to do so would bring them to "reality" and "joy forevermore".
The narrator is met by the writer George MacDonald, whom he hails as his mentor, just as Dante did when encountering Virgil in the Divine Comedy; and MacDonald becomes the narrator's guide in his journey, just as Virgil became Dante's. MacDonald explains that it is possible for a soul to choose to remain in heaven despite having been in the grey town; for such souls, their time in hell has been a