Grizzly the Bear Lodge Case Study
Discuss how Rudy and Diane can use feed forward, concurrent, and feedback controls both nowandinthefutureattheGrizzlyBearLodgetoensuretheirguestssat
isfaction.
Feed Forward:
Feed forward is really like preventative control. Rudy and Diane should implement plans for starting the expansion of their business. These plans should start immediately before any expansion work starts.Feedforward control would incorporate making sure that: Plans are in place to make sure that they themselves are available as well as staff to both maintain the lodge and work on the new a next they are looking to acquire. Also how much disruption or inconvenience will this cause guests that are going to be lodging during this take over?
If they are planning to hire additional staff they should allow enough time for candidates to be hired and trained be for opening then Annex. This will mean that their current staff may have to set some valuable time away from their daily duties to training new staff. .Another example of feed forward control would be for Diane and Rudy to hire an accountant to take a look at their finances and forecast their new investment before they jump in to it. Identify any risks with the investment and set some target numbers they should me to stay afloat. The accountant may also want to look at expenses such as labor expenses and building budget, and fixed expenses. Basically they should look at how likely are they going to succeed with their plan, what expenses will they need to consider and what kind of profit are should they anticipate. They also may want to plan out how they are going to team up with nearby business; what kind of marketing material is going to be sent out; and how much do they want to spend on this? What business are
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