The Help is set in the early 1960s in Mississippi. Aibileen is an African-American maid who cleans houses and cares for the young children of various white families. Her first job since her own 24-year-old son, Treelore, died from an accident on his job is tending the Leefolt household and caring for their toddler Mae Mobley. Minny is Aibileen's best friend who frequently tells her employers what she thinks of them, resulting in having been fired from several jobs. Minny's most recent employer was Mrs. Walters, mother of Hilly Holbrook. Hilly is the social leader of the community, and head of the Junior League.
"Skeeter" is the daughter of a prominent white family whose cotton farm employs many African-Americans in the fields, as well as in the household. Skeeter has just finished college and comes home with dreams of becoming a writer. Her mother's dream is for Skeeter to get married. Skeeter frequently wonders about the sudden disappearance of Constantine, the maid who raised her. She had been writing to Skeeter while she was away at college and her last letter promised a surprise upon her homecoming. Skeeter's family tells her that Constantine suddenly quit, then went to live with relatives in Chicago. Skeeter does not believe that Constantine would just leave and continually pursues anyone she thinks has information about her to come forth, but no one will discuss her disappearance
The life that Constantine led while being the help to the Phelan family leads Skeeter to the realization that her friends' maids are treated very differently from how the white employees are treated. She decides (with the assistance of a publisher) that she wants to reveal the truth about being a colored maid in Mississippi. Skeeter struggles to communicate with the maids and gain their trust. The dangers of undertaking writing a book about African-Americans speaking out in the South during the early '60s hover constantly over the African-Americans three women.