Fredrick W Taylor, who came out with the scientific management theory, believed that all organisation irrespective of their production, size or location need management and managers (Brunnson, 2008). He focuses his attention on the lower levels of the hierarchy, which are the individuals in the work force. Pearson (1947) explains how Taylor defined the art of management as knowing exactly what you want your men to do and achieving that in the cheapest, best way possible. Considering my job as a call centre representative, for six months, two years ago back home in India, and looking at Taylor’s principles on how to achieve maximum efficiency, I can with the help of my experiences explain the presence of his principles still in organisations today. Taylor (1911) in his scientific management theory explains his 4 basic principles, on how to manage. Firstly the manager needs to know what to do and how to do it in order to achieve maximum efficiency. The manager then needs to recruit his employees and train them so as to achieve greater results in the quickest time. He also explains on how the manager will need to keep his employees in check, and reward them with benefits for good performance. Also the manager needs to divide the work responsibility amongst the workforce and take some responsibility himself.
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References: Bankspider - http://www.bankspider.com/topbanks.php?sel=employees Brooks, I., (2009), Organisational Behaviour – Individuals, Group and the Organisation 4th Edition Fredrick Winslow Taylor, 1911, Harper and Row, Principles of Scientific Management. Karin Holmblad Brunsson, 2008, “Some effects of Fayolism”, Int. Studies of mgt & Org. Pg. 30 – 47 http://mesharpe.metapress.com/app/home/contribution.asp?referrer=parent&backto=issue,3,5;journal,7,31;linkingpublicationresults,1:110657,1 Norman M. Pearson, 1945, “Fayolism as a necessary compliment of Taylorism”. Journal of the American and Political Science Review. Toffler, A. (1984). The Third Wave. New York: Bantam Books.