The Impact of Global Positioning System Taxi dispatching in taxi drivers of 24/7 company
Chapter 1 THE PROBLEM AND IT’S BACKGROUND
Introduction The current taxi operation mode features a high ratio of vacant taxies roaming the streets, while lots of potential customers complaining being unable to find a taxi. The major reason for this inefficiency is that the current taxi dispatch system is incapable of exchanging information between taxi drivers, customers and the dispatch system in a real-time manner. Thus, an inefficient taxi dispatch system has created problems not only for the passengers but also to taxi drivers.
Global Positioning-enable taxi dispatching system is introduced to replace the traditional two-way radio system that would help drivers to respond faster to passenger’s request, accurate dispatching and to minimize the cruised time to look for another passenger. Taxi operators initiated to find an intelligent taxi dispatching system that is not just effective and but also efficient that will help them to increase their customer service and also to resolve problems encountered by each taxi driver during their duty operation. With the development of global positioning system (GPS) technology, mobile phone positioning and in-vehicle navigation have become a reality, laying a foundation for the integrated information management system for taxies and customers.
Since the system has just recently been introduced and contemporary. There is still no adequate study for this topic. Thus, it creates an opportunity for the researcher to assess the impact of the new system in the perspective of the taxi drivers. This study will determine if the new system has a strong effect of the respondents and if still there is a problem they encountered while using the new system.
Background of the Study
Global Positioning System enabled- taxi dispatching system launched by three large taxi companies last March, 2013. The new taxi dispatch system would replace the traditional two-way radio that has been used during past decades.
This
Introduction The current taxi operation mode features a high ratio of vacant taxies roaming the streets, while lots of potential customers complaining being unable to find a taxi. The major reason for this inefficiency is that the current taxi dispatch system is incapable of exchanging information between taxi drivers, customers and the dispatch system in a real-time manner. Thus, an inefficient taxi dispatch system has created problems not only for the passengers but also to taxi drivers.
Global Positioning-enable taxi dispatching system is introduced to replace the traditional two-way radio system that would help drivers to respond faster to passenger’s request, accurate dispatching and to minimize the cruised time to look for another passenger. Taxi operators initiated to find an intelligent taxi dispatching system that is not just effective and but also efficient that will help them to increase their customer service and also to resolve problems encountered by each taxi driver during their duty operation. With the development of global positioning system (GPS) technology, mobile phone positioning and in-vehicle navigation have become a reality, laying a foundation for the integrated information management system for taxies and customers.
Since the system has just recently been introduced and contemporary. There is still no adequate study for this topic. Thus, it creates an opportunity for the researcher to assess the impact of the new system in the perspective of the taxi drivers. This study will determine if the new system has a strong effect of the respondents and if still there is a problem they encountered while using the new system.
Background of the Study
Global Positioning System enabled- taxi dispatching system launched by three large taxi companies last March, 2013. The new taxi dispatch system would replace the traditional two-way radio that has been used during past decades.
This