The Impact of Service Quality on Customer Satisfaction at Jordan Islamic Banking

University of jordan
Faculty of Business Administration
Master of accounting

Research
The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking

Supervisor:

Dr. Suzan Abed

Prepared by students:
Shehab Saleh AL-Ajarmeh

First semester
2011/2012

Contents

|- abstract…………………………… |
|- Introduction……………………………… |
|- The research problem…………………… |
|- The research importance ……………….. |
|- The research objectives………………….. |
|- The study model………………………….. |
|- Study Hypotheses………………………… |
|- Literature Review …………………... |
|- Research methodology ………………….. |
|-References………………………………... - |
|- Appendixes ………………………………. |

Abstract:
This study aims to explain the extent of the quality service that are provided to customer and the extent of satisfaction that is obtaining from service

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