The Importance of Project Quality Management
Chapter 8: Project Quality Management
Learning Objectives
2
Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process
The Importance of Project Quality Management
3
Crucial element of a good system/product/service
etc.
Contribute to company reputation
Applicable to human, product, knowledge, services
etc.
IT Quality uncheck!
In 1986, two hospital patients died after receiving fatal
4
doses of radiation from a Therac 25 machine after a software problem caused the machine to ignore calibration data In one of the biggest software errors in banking history, Chemical Bank mistakenly deducted about $15 million from more than 100,000 customer accounts In August 2008, the Privacy Rights Clearinghouse stated that more than 236 million data records of U.S. residents have been exposed due to security breaches since January 2005
What Is Project Quality?
5
The International Organization for Standardization
(ISO) defines quality as “the degree to which a set of inherent characteristics fulfils requirements” (ISO9000:2000)
Other experts define quality based on:
Conformance to requirements: the project’s processes and products meet written specifications Fitness for use: a product can be used as it was intended
What Is Project Quality Management?
6
Project quality management ensures that the
project will satisfy the needs for which it was undertaken Processes include:
Planning quality: identifying which quality standards are relevant to the project and how to satisfy them; a metric is a standard of measurement
Learning Objectives
2
Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process
The Importance of Project Quality Management
3
Crucial element of a good system/product/service
etc.
Contribute to company reputation
Applicable to human, product, knowledge, services
etc.
IT Quality uncheck!
In 1986, two hospital patients died after receiving fatal
4
doses of radiation from a Therac 25 machine after a software problem caused the machine to ignore calibration data In one of the biggest software errors in banking history, Chemical Bank mistakenly deducted about $15 million from more than 100,000 customer accounts In August 2008, the Privacy Rights Clearinghouse stated that more than 236 million data records of U.S. residents have been exposed due to security breaches since January 2005
What Is Project Quality?
5
The International Organization for Standardization
(ISO) defines quality as “the degree to which a set of inherent characteristics fulfils requirements” (ISO9000:2000)
Other experts define quality based on:
Conformance to requirements: the project’s processes and products meet written specifications Fitness for use: a product can be used as it was intended
What Is Project Quality Management?
6
Project quality management ensures that the
project will satisfy the needs for which it was undertaken Processes include:
Planning quality: identifying which quality standards are relevant to the project and how to satisfy them; a metric is a standard of measurement