Value is measured by: Product performance characteristics, Product attributes for which customers are…
Above-average returns * Resources, Capabilities and Core competencies * Four specific criteria of sustainable competitive advantage capabilities that are : valuable, rare, Costly-to-imitate, Nonsubstitutable capabilities * Competitive consequences: focus on capabilities that yield competitive parity and either temporary or sustainable competitive advantage. * Performance implications include: * Parity = average returns * Temporary advantage = avg.to above avg.returns. * Sustainable advantage = above average returns * Value Chain Analysis:
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