The Need for e-Government to Provide Quality Services for Socio-Economic Development in Tanzania
The Need for e-Government to Provide Quality Services for Socio-Economic Development in Tanzania
Jonas N. Kamaleki
Supervisor: Mr. Mugaga Mugyabuso
A Research Paper Submitted in Partial Fulfillment of the Requirements for Masters of Information Technology and Management (ITM) Offered by Avinashillingam University of India in Collaboration with the Institute of Finance Management (IFM)
2011
Table of Contents
The Need for e-Government to Provide Quality Services for Socio-Economic Development in Tanzania 1
Table of Contents 2
1.Figure 1: Focal Domains for e-Government Initiatives ………………… 21 4
2. Figure 2: Age Distribution of Respondents . ………………………... 30 4
3. Figure 3: Gender Distribution of Respondents………………………… 31 4
4. Figure 4: Education Level of Respondents……………………………… 31 4
5. Figure 5: E-Services Proposed by Respondents………………………… 34 4
6. Figure 6: E-Governance Awareness of Respondents…………………… 35 4
7. Figure 7: E-Governance Awareness of Respondents ………………….. 37 4
8. Figure 8: Infrastructure for E-government…………………………….. 37 4
9. Figure 9: E-Government services used by Respondents………………. 37 4
10. Figure 10: Respondents satisfaction with e-services………………….. 38 4
14. Figure 14: Respondents Proposal on how to improve e-government service elivery41 4
LIST OF TABLES 4
Table 1………………………………………………………………………. 46 4
Acronyms and Abbreviations 5
DECLARATION 6
ABSTRACT 7
ACKNOWLEDGEMENT 9
1.1 Background of the Research 11
1.2 Statement of the Problem 14
1.3 Research Objectives and Questions 14
1.4 Rationale for Conducting the Research 15
1.5 Research Methodology 16
CHAPTER TWO 19
2.0 Literature Review 19
2.1 Introduction 19
2.2 E-government Description 19
What Does e-Government Cover. 19
Figure 1: Focal Domains for e-Government Initiatives 20
2.3 E-government Orientations and Evolutions 22
CHAPTER THREE 25
3.0 Methodology 25
CHAPTER FOUR 28
4.0 Findings
Jonas N. Kamaleki
Supervisor: Mr. Mugaga Mugyabuso
A Research Paper Submitted in Partial Fulfillment of the Requirements for Masters of Information Technology and Management (ITM) Offered by Avinashillingam University of India in Collaboration with the Institute of Finance Management (IFM)
2011
Table of Contents
The Need for e-Government to Provide Quality Services for Socio-Economic Development in Tanzania 1
Table of Contents 2
1.Figure 1: Focal Domains for e-Government Initiatives ………………… 21 4
2. Figure 2: Age Distribution of Respondents . ………………………... 30 4
3. Figure 3: Gender Distribution of Respondents………………………… 31 4
4. Figure 4: Education Level of Respondents……………………………… 31 4
5. Figure 5: E-Services Proposed by Respondents………………………… 34 4
6. Figure 6: E-Governance Awareness of Respondents…………………… 35 4
7. Figure 7: E-Governance Awareness of Respondents ………………….. 37 4
8. Figure 8: Infrastructure for E-government…………………………….. 37 4
9. Figure 9: E-Government services used by Respondents………………. 37 4
10. Figure 10: Respondents satisfaction with e-services………………….. 38 4
14. Figure 14: Respondents Proposal on how to improve e-government service elivery41 4
LIST OF TABLES 4
Table 1………………………………………………………………………. 46 4
Acronyms and Abbreviations 5
DECLARATION 6
ABSTRACT 7
ACKNOWLEDGEMENT 9
1.1 Background of the Research 11
1.2 Statement of the Problem 14
1.3 Research Objectives and Questions 14
1.4 Rationale for Conducting the Research 15
1.5 Research Methodology 16
CHAPTER TWO 19
2.0 Literature Review 19
2.1 Introduction 19
2.2 E-government Description 19
What Does e-Government Cover. 19
Figure 1: Focal Domains for e-Government Initiatives 20
2.3 E-government Orientations and Evolutions 22
CHAPTER THREE 25
3.0 Methodology 25
CHAPTER FOUR 28
4.0 Findings
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