The pharmacist asked her to translate for the patient during the counseling session. I think the pharmacist did a very good job at trying to resolve the issue of the language barrier. I believe that cultural differences, like language, customs, beliefs, and social status should not prevent a healthcare professional from providing a good patient care. Therefore, it is very important for every health professional to be culturally competent, understand cultural differences, and know how to approach patients of a different ethnic, racial, religious, or social…
During my career, I have worked in the different emergency departments cross country. Every day I come across patients with low-income, homeless, different cultures, and nonspeaking patients. The fears and barriers discussed are still real today. Many are seeking treatment because their health is threatened, Provide the wrong name and addresses because of the inability to pay. The need for translation for those nonspeaking or deaf patients has significantly improved translators are now certified, use of monitor/ screen where there is a live translator for any language. Now implementing ED case managers and navigators to assist patients with discharge with clothes, filling prescriptions, meal tickets, a token for the bus, patient information…
1) Provide with the interpreters. In the community pharmacy that I work, there is a patient who cannot understand English very well, the clinic would provide her with interpreters or her relatives (son, husband) translate for her.…
As the world has progressed over the past thousands of years, many events and people have had an impact on where the world is today along with many other factors. Some of these factors are the drinks that have defined periods of humanity, yet they are often overlooked and go unnoticed in a typical classroom textbook. Many beverages have come into existence by mankind by accident and on purpose, but six specific types of drinks have left an imprint on the world: beer, wine, spirits, coffee, tea, and Coca-Cola. When these six beverages were discovered, the people of those times did not know the path it would lead the world down. Through the words of author Tom Standage in his book A History of the World in 6 Glasses, the reader is informed of…
In order to provide culturally competent care, it is important for the nurse to customize interventions for the individual patient. One method of intervention for a Vietnamese American patient is for the nurse to recognize language barriers and arrange for interpreter services as needed. The nurse should also inform any patient with limited English skills that interpreter services are available in healthcare settings. Another nursing intervention utilized in providing care to the Vietnamese American is to address knowledge deficits regarding health screening activities. The nurse should provide written materials in the patient’s preferred language (English, Vietnamese, or both), and make sure to employ the teach-back method of evaluation,…
Some languages are rare, and the interpreting company contracted with the company may not have any one who can speak the language on the books. Or there may not be any interpreters specific to that language available. Some procedures and face-to-face, rather telephone interpreters. That could mean that the patient cannot be seen on that day, and other factors such as A/L professionals, may leave patients waiting weeks for much needed medical treatment.…
This is not something that can be ignored. “ Forty-five million Americans speak a language other than English and of these 19 million speak it less than well-or are limited English proficient (Auerbach, et al, 2010). It is our job to see that these people receive the care that they are entitled to. There are many tools available we as nurses need to take it upon ourselves to familiarize ourselves with them, learn to use them, and vow to always take the time to make sure our patients have an understanding of their care.…
I was the lead Spanish/English interpreter for two years at the UCSD Student-Run Free clinic. This was a fulfilling experience where I was able to shadow medical students and physicians, learn more about underserved populations, practice my medical Spanish and learn more about the health system in general. I believe that during my time at the UCSD Free clinic I made a difference by creating a relationship with the patients. I got the learn more about many of the clinic’s patients, creating a bond that allowed them to trust while talking about their problems and health needs. By having this trusting relationship with patients, I was able to communicate better with the other members of the clinic and as a team create a better plan for participant’s…
I have selected standard five as the first standard I will wish to discuss. This standard ensures that culturally competent care is extended by health care facilities by provided the necessary assistance and resources at no cost that will improve the communication process for individuals who speak limited English or have other communication needs ("National Standards," 2013, p. 72). Safe, quality, and cultural competent care can only be provided when the communication between provider and patient is not hampered. The purpose of this standard is to eliminate any communication barrier through the use of education and appropriate linguistic services…
According the text “[It is especially difficult to ensure that patients are fully informed concerning their medical options when the patients and their caregivers speak different languages. Nearly 25 million adults in the United States do not speak English proficiently (“Demographics,” 2002). Non-English speakers are less satisfied with medical care than are Caucasians or members of ethnic and racial minorities (Weech-Maldonado et al., 2003).At one inner-city hospital, more than one-fourth of Latino parents said language barriers discourage them from using medical facilities (Flores, Abreu, Olivar, & Kastner, 1998). These parents felt that the scarcity of Spanish-speaking physicians led to their children being misdiagnosed or given the wrong medicine. (Box 6.3 describes the experiences of a Spanish-speaking woman in a U.S. hospital.)]”Cultural different impact the communication barrier because of language difference has lead to so many misunderstandings between patient and physician; this can lead to serious problems if the correct diagnoses I not found for the patient. It can lead to non needed medication or treatment causing more harm than treating the health issue at…
Whenever I am discharging a Spanish speaking patient, I use a translator to verbalize the…
Danielle told of a fellow interpreter who learned this lesson. They felt pity for a deaf individual in critical care with no local family who wanted to chat while the doctor was away. Any private conversation, unless it’s harm to another person, cannot be shared. The deaf person talked about the previous day and mentioned having a few beers with a friend, but when the doctor entered, he denied having alcohol. The interpreter had to repeat exactly what was signed. “As an interpreter, it’s outside of my role to to give personal opinions or information even though I know that that person DID drink alcohol, and that’s going to screw up a medication. Ethically the right thing to do is to answer with what they’re communicating which is no. That’s an area that’s what I stick with, but it kind of makes your stomach…
When it comes to patient safety good communication is needed in the relationships between the doctor and nurse, nurse and nurse, as well as between the patient and nurse. However, one of the most important relationships is the relationship between nurse and patient. It seems to go without saying that perhaps the most important person in this discussion is the patient, and his or her health care experience. Without the patient there is no need for health care settings, professionals or treatments. One way poor communication can be expressed or seen in the nurse and patient relationship occurs when the nurse fails to ask open ended questions during her assessment with the patient. When this happens the nurse creates an environment where the patient does not feel comfortable opening up, sharing, or asking questions regarding his or her current health situation. This leads to inaccurate and incomplete information which puts the patient’s safety at risk. Not only does the nurse have to demonstrate good communication with the patient but must also be able to do the same with the patient’s family. For example, the nurse should consider not only language barriers but also the level at which the patient’s family can understand the medical information. When good communication exists between the nurse, patient, and…
Miscommunication can become a big problem when the dietitian and patient speak a different language. The attitude or tone in which we are talking to our patients about their health and other misunderstandings can interfere with the good health care we can provide to the patient and their relatives, it can also be a frustration if this becomes a bigger problem (Haffner, 1992). Other thing that we need to keep in mind when we treat with people from a different country is that every country has their own beliefs and cultural attitudes. Doing research about the country from the patient we are dealing with, will help us understand the right way to treat our patient. Another good thing to do is teach our patient a couple of words in the language…
Cultural competence involves respect, awareness, understanding, and empathy of a certain cultural, understanding their values, beliefs, and practices way of health (Andrews & Boyle, 2016). Five communication skills that can be used to facilitate culturally competent health care is first, recognizing our own biases with self-reflection and putting them aside; recognizing what language the patient prefers and feels the most comfortable to speak in; seeing the patient or family member needs a professional interpreter to help them fully understand what is being said (Andrews & Boyle, 2016). Recognizing if the patient has a non-verbal style of communication such as gesticulating and eye contact or lack thereof, to help identify a safe comfort communication distance; And lastly, making sure the patient is comfortable with the health care providers who are taking care of them for example the differences in age, gender, race or culture of the health care…