The Power of Six Sigma.. Reaction Paper

1. Make a list of facts you learned from the book * Six sigma is focused on eliminating mistakes, errors and wastes * Six sigma is very effective if everyone in the company is involved * You must have a numerical goal * Six sigma is not just improving quality, it also includes making every customers happy which also increases the profit * You should also help your workers in doing their jobs, don’t just motivate them * You should also focus on the process, not only on end products in solving problems to avoid wastes * You should also consult the customers to know what are their demands/opinions about the product * Focus on problems that can be solved and choose those problems that is giving the most trouble * Problems might occur on different departments * A happy person tells 3 people, while unhappy person tells 20 people * You should give everyone a specific job and also give them rewards, recognition, promotion and bonuses to motivate your employees even more * Sigma or standard deviation is the measure used to determine how good or bad the performance of a process is * Six sigma gives employees specific roles and tasks * At a six sigma process you only produces a 3.4 defects per million * The top management must provide funding and inspiration to the organization regarding the six sigma * There are 5 steps of six sigma 1. Define the problem 2. Measure the current situation and your goal 3. Analyze all data collected 4. Improve situation 5. Control the job

2. What was the problem in the book and how it was solved? * There are two problems that occurred in the book, first was burnt pizzas and second is botched delivery. 1. Burnt Pizza * Cause: The juggling of the pizzas that are inside the oven causes longer time in making pizzas and the chefs might be harmed if they frequently do this and