RESEARCH REPORTS 5
2003
THE ROLE OF E-BUSINESS FOR
COMPETITIVE ADVANTAGE IN THE
TRANSFORMING
EUROPEAN FOOD AND NON-FOOD
RETAIL BUSINESS
Richard Windischhofer
i
Distribution e-Business Research Center
Published by
Tampere University of Technology and University of Tampere
Printed edition
Electronic edition in http://www.ebrc.info
ISSN
ISBN
ISSN
ISBN
1459-0158
952-15-0950-3
951-44-5548-7
Cover design by Mainoscraft Oy
Printed by Cityoffset Oy, Tampere 2003 ii 1459-0166
952-15-0951-1
951-44-5549-5
Preface
This study is part of the eTampere project, a joint project of the University of
Tampere and the Tampere University of Technology. Within this project, the eBusiness Research Center (eBRC) represents the home of this study on “The role of eBusiness for competitive advantage in the transforming European food and non-food retailing business”.
The project has been supervised by Kari Neilimo, Professor of Management
Accounting at the University of Tampere. The report has been conducted and written by Richard Windischhofer, student of Social Economics at the University of Linz while studying as visiting student at the University of Tampere. The study was conducted during the period of August 2001 and June 2002. The results were disseminated in June 2002 as Richard’s Master’s Thesis, and appear under the same title, but with slight modifications as this publication.
The study represents a literature review on retailing transformation, its effects on strategy and competitive advantage and the role of electronic business in that context.
It is directed to anyone who aims to gain a basic insight on these issues or seeks to engage in deeper research in a specific area of retailing and e-Business. The writer hopes that especially students will profit from this study as an introduction to strategy, retailing and e-Business.
Because of the wide field to cover, this report represents
References: AC Nielsen, (1998), International Private Label Retailing – Indicators and Trends Accenture, (2000a), B2B Marketplace Strategy. Internal Paper, Accenture Helsinki, November 17th Accenture, (2000b), Creating Retail Market Exchange Value – discussion of Commerce One Market Exchange Technology Helsinki, April 26th Accenture, (2001c), Why B2B e-markets are here to stay Accenture, (2001d), Overview of the French Retail Scene. Internal Paper, Accenture Helsinki, June. Accenture, (2001e), Value creation from customer driven concept. Internal Paper, Accenture Helsinki, June 6th Accenture, (2001f), Scientific Retailing Concept. Retrieved from http://www.accenture.com/xd/xd.asp?it=enWeb&xd=industries/products/r etail/reta_scientific.xml Accenture, (2001g), mCommerce Adweek Western Edition, (1994), Brands on the run. February 14th, Vol. 44 Issue 7, p Arrow, K., (1959), Toward a theory of Price Adjustment. pp 41 – 51, in Abramowitz, Moses et Barnes, James G., (2001), Secrets of Customer Relationship Management: It’s all about how you make them feel Barsh, J., Crawford, B., Grosso, C. (2000), How e-Tailing can rise from the ashes Beinhocker, Eric D., (1997), Strategy at the Edge of Chaos. The McKinsey Quarterly, Number 1, pp Beinhocker, Eric D., (1999), On the Origin of Strategies. The McKinsey Quarterly, Number 4, pp Bell, R., Davies, R., Howard, E., (1997), The changing structure of Food retailing in Europe: Implications for Strategy Berry, L., (1980), Services Marketing is Different, Business, May-June, pp. 2429. Berry, Leonard L. and Gresham, Larry G. (1986). Relationship Retailing: Transforming Customers into Clients Best, R.J., (1997), Market based Management. Prentice Hall Englewood Cliffs, New Jersey 125 Boston Consulting Group, (2001), The multichannel consumer – the need to Bovaird, C., (2001), Management Course Lecture Notes, University of Toronto at Scarborough http://www.utsc.utoronto.ca/~bovaird/ao2/Chap16%20_Product.htm Bowman, C., (1998), Strategy in Practice Brown, Stephen A. (1988), ‘The Wheel of Retailing’, International Journal of Retailing, 3 No 1, pp.16-37. Brown, Stephen A., (1990), The Wheel of Retailing: Past and Future. Journal of Retailing, Volume 66 No Brown, Stephen A., (2000), Customer Relationship Management: A strategic Imperative in the world of e-Business Bucklin, Louis (1963), Retail Strategy and the Classification of Consumer Goods Business Week online, (2001), “Where Cybergrocers smell success”. (Originally from Le Monde Interactif) April 11th Business Week, (1991), “Super Phones”. October 7th, p. 61 Business Week, (2002), “Where Retailers Shop for Savings” BusinessFinanceMag.com, (2001), Customer service goes wireless. Retrieved from http://www.businessfinancemag.com/archives/appfiles/Article.cfm? Castrillo, J., Mira, R., Gurdyian, P. (1998), Have Hypermarkets had their day? McKinsey Quarterly, Issue 4, pp Chain Store Age, (1999), “Wal-Mart retailer of the century”. Mid-Dec, Vol. 75 Issue 13, p Christensen, C. M., Tedlow, R. S., (2000), Patterns of Disruption in Retailing. Harvard Business Review, Jan/Feb, Vol. 78 Issue 1, p. 42, 4p clickz.com, (2001a), “Personalization comes full circle” October 10th, retrieved from www.clickz.com clickz.com, (2001b), “Customer data is not dirty laundry” Retrieved from www.clickz.com Coulter, Mary, (2002), Strategic Management in Action Cronshaw, M., Davis E., Kay J., (1994), On being stuck in the middle or good food costs less at Sainsbury’s Cyberatlas.com, (2001), B2B eCommerce will survive growing pains. Retrieved from www.cyberatlas.com, November 28th Davidson, W. R., Bates, A. D., Bass, S. J., (1976), The Retail Life Cycle. Davies, G., Brooks, J., (1989), Positioning Strategy in Retailing. Chapman Publishing, London. Dholakia, Ruby R. and Uusitalo, Outi (2001), Switching to Electronic Stores: Consumer Characteristics and the Perception of Shopping Benefits.