The Role Reversal for Performance Management

Introduction Performance management has been the core of human resource management, which is one of the essential activities to achieve enterprise target. But almost all of the enterprises meet some common problems when they carry out the performance management, such as how to design one effective and operational performance index system, how to collect performance information effectively in the process. By the case, we could To create a more effective performance evaluation for the hotel.
1 The existing problems and measures in managing the company
1 .1The existing problems
1.1.1Senior managers do not understand the primary -level employees working environment
For most of the managers, who rarely understand basic personnel working environment.For the role reversal, Tisch donned uniforms and worked in six entry-level jobs .After the work he got an honest assessments that a grade of C for his turn as housekeeper. In Miami’s summer heat, the primary-level organizations had to sweat in polyester uniforms. However, it really had a bad effect on their work. What is more, it’s a very embarrassing thing that sweated in inferior clothes for working at a high-class hotel. The staff driving away at work for hours .Such as cleaning rooms, cooking or other tough things. He used more times than the primary-level organizations the time to do because lack of relevant skills.
1.1.2Lacking of communication between managers and junior staff
There is the lack of communication between managers and junior staff
Communication is the key to success in any relationship. When a lack of communication exists in the organizational setting it has the potential to cause significant problems between management and employees. If this absence of interaction persists in the workplace, matters typically go unaddressed.
1.1.3 Ignoring the importance of the grass-roots staff
"Nobody at floor level ever gets asked their opinion, even though they are the ones dealing directly with the