Therapeutic Experience
The objective of this article is to elucidate the therapeutic encounter with a therapist for neck and back massage. The appointment was booked over the phone in advance pertaining to the neck pain and stiffness suffered for few days. Whilst booking the appointment the receptionist explained that the session will be for one hour and gave clear instructions to arrive 15 minutes early and to bring the insurance information. Picked an evening time slot 7.00 pm - 8.00 pm on 28th Tuesday because of day time schooling.
On the previous day received a phone call from the therapist’s office to confirm / remind about the appointment and reiterate the importance to arrive early and to bring the insurance information. The receptionist was very helpful …show more content…
and pleasant during the booking process by advising the available time slots and helping to pick a date and time suitable for my schedule. Furthermore gave a brief explanation on how they will be doing the billing directly with the insurance company.
On the day of the appointment, upon arrival at the front desk 30 minutes earlier, was greeted by the receptionist and received the necessary forms to fill-in for the registration purpose. The front office was very clean, bright and was not feeling anxious because of the friendly staff and welcoming atmosphere. The paperwork (two pages) was mainly requesting basic information; full name, address, contact details, insurance details, etc followed by some basic medical history questions. Once the all the paperwork was completed the receptionist directed me to the waiting room until it’s time for my session.
The waiting room was spacious and equipped with comfortable chairs and a wall mounted television. Closer to my appointment time the therapist walked into the waiting room and called my name, upon which she greeted me with a hand shake and introduced herself. She was very courteous and escorted me in to the room.
Before we begin the session she asked the reason for my visit and my expectations. After that she did ask few screening questions to uncover if I have any medical complications. The room was spacious, very clean and tidy. The bed linen was very clean. She advised me to take my shirt off and to get on the bed. She respected my privacy and went out of the room until I changed myself. After that she switched on some relaxing music and commences massage therapy.
During the initial part of the massage, she asked me about my background, interests, knowledge about massage, moreover she shared her experience and education of massage therapy. After establishing a good rapport with her I felt very combatable and relaxed. Throughout the massaging session, the therapist ensured that I am comfortable every time when she changes the pressure, time to time she asked how I feel and whether the pressure is adequate. Also she respected my modesty and ensured that only my neck and back areas are exposed.
After completing the procedure she let me relax and get dressed. After which she explained her findings and gave her recommendations. Furthermore shared very useful tips and practices to improve the condition subsequent to the massage, such as drink plenty of water every day. She also warned me about possible side effects, like a mild muscle pain or discomfort in the neck and back area after the massage.
Before we concluded the session she recommended at least 3 to 5 more sessions of massage therapy for my neck stiffness, and advised to me arrange next appointment within 2 weeks.
The therapist advised the front office staff to arrange the next session and to inform me over the phone to get it confirmed.
Even though she is a new graduate from massage school she showed professionalism, empathy and handled patients like an expert. Personally I learned several things from this encounter; firstly the clinic staff needs to make sure the customers feel welcomed and comfortable, also needs to be helpful through the booking process and arranging follow up sessions. In addition the front desk, the waiting area and the rooms needs to be clean and organized.
Also I observed that massage therapists were at the appointed time compared to many other healthcare providers and followed their schedule very efficiently. If and when there was a delay the front office informed the patients.
The therapist assessed my expectation before we begin the therapy session and make sure that I am satisfied with treatment. Moreover she was very vocal in every step throughout the session and she was able to build a good therapeutic relationship with patients and that made me arrange the next appointment with
them.
On the previous day received a phone call from the therapist’s office to confirm / remind about the appointment and reiterate the importance to arrive early and to bring the insurance information. The receptionist was very helpful …show more content…
and pleasant during the booking process by advising the available time slots and helping to pick a date and time suitable for my schedule. Furthermore gave a brief explanation on how they will be doing the billing directly with the insurance company.
On the day of the appointment, upon arrival at the front desk 30 minutes earlier, was greeted by the receptionist and received the necessary forms to fill-in for the registration purpose. The front office was very clean, bright and was not feeling anxious because of the friendly staff and welcoming atmosphere. The paperwork (two pages) was mainly requesting basic information; full name, address, contact details, insurance details, etc followed by some basic medical history questions. Once the all the paperwork was completed the receptionist directed me to the waiting room until it’s time for my session.
The waiting room was spacious and equipped with comfortable chairs and a wall mounted television. Closer to my appointment time the therapist walked into the waiting room and called my name, upon which she greeted me with a hand shake and introduced herself. She was very courteous and escorted me in to the room.
Before we begin the session she asked the reason for my visit and my expectations. After that she did ask few screening questions to uncover if I have any medical complications. The room was spacious, very clean and tidy. The bed linen was very clean. She advised me to take my shirt off and to get on the bed. She respected my privacy and went out of the room until I changed myself. After that she switched on some relaxing music and commences massage therapy.
During the initial part of the massage, she asked me about my background, interests, knowledge about massage, moreover she shared her experience and education of massage therapy. After establishing a good rapport with her I felt very combatable and relaxed. Throughout the massaging session, the therapist ensured that I am comfortable every time when she changes the pressure, time to time she asked how I feel and whether the pressure is adequate. Also she respected my modesty and ensured that only my neck and back areas are exposed.
After completing the procedure she let me relax and get dressed. After which she explained her findings and gave her recommendations. Furthermore shared very useful tips and practices to improve the condition subsequent to the massage, such as drink plenty of water every day. She also warned me about possible side effects, like a mild muscle pain or discomfort in the neck and back area after the massage.
Before we concluded the session she recommended at least 3 to 5 more sessions of massage therapy for my neck stiffness, and advised to me arrange next appointment within 2 weeks.
The therapist advised the front office staff to arrange the next session and to inform me over the phone to get it confirmed.
Even though she is a new graduate from massage school she showed professionalism, empathy and handled patients like an expert. Personally I learned several things from this encounter; firstly the clinic staff needs to make sure the customers feel welcomed and comfortable, also needs to be helpful through the booking process and arranging follow up sessions. In addition the front desk, the waiting area and the rooms needs to be clean and organized.
Also I observed that massage therapists were at the appointed time compared to many other healthcare providers and followed their schedule very efficiently. If and when there was a delay the front office informed the patients.
The therapist assessed my expectation before we begin the therapy session and make sure that I am satisfied with treatment. Moreover she was very vocal in every step throughout the session and she was able to build a good therapeutic relationship with patients and that made me arrange the next appointment with
them.