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Thesis: Total Quality Management and Fast Food

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Thesis: Total Quality Management and Fast Food
THE APPLICATION OF TOTAL QUALITY MANAGEMENT IN TERMS OF SERVICES OF THE SELECTED FAST FOOD CHAINS IN MARKET-MARKET AYALA MALLS

A Thesis Presented To The
Faculty of Taguig City University

In Partial Fulfillment
Of the Requirement for the Degree
Bachelor of Science in Hotel and Restaurant Management

BY

Roselle L. Molina
Jelly Mae R. Monsod
Krecia M. Fanuncio
Rodel B. Ortega
Zoe Grace B. Jinon

October 2012, 1st semester

ACCEPTANCE SHEET

This thesis hereto attached, entitled “The Application of Total Quality Management in terms of Services of Selected Fast Food Chains in Market-Market Ayala Malls” prepared and submitted by Unity Group in partial fulfillment of the requirement for the DEGREE OF BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT is hereby approved.

Dr. Ofelia M. Carague Dean of Management Taguig City University

Prof. Ma. Eloisa A. Basa Dr. Dalisay G. Brawner
Department Coordinator VP for Academic
Taguig City University Taguig City University

APPROVAL SHEET

In partial fulfillment of the requirements for the Degree of Bachelor of Science in Hotel and Restaurant Management, in “The application of Total Quality Management in terms of Services of Selected Fast Food Chains in Market-Market Ayala Malls” prepared and submitted by UNITY GROUP has been approved and accepted as partial fulfillment of the requirement for the DEGREE OF BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT.

Carlito R. Ostria Adviser
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