Thorpe Park Customer Needs Evalutation
Evaluation
I am going to be looking at the different customer types that visit Thorpe Park and what customer needs they have and how Thorpe Park suits their needs.
First looking at the customer needs families have and how Thorpe Park meets these needs. Families with young children will need baby changing rooms for their children. Thorpe Park has baby changing rooms at nearly every toilet block and if you can’t find them they are easily locatable by looking at the parks map.
Also, families will need buggies for their children. Thorpe Park does offer buggies at a low price. However, it is first come first served. So, this means if a family turns up later than others they are not possibly going to be given a buggy. When I went to Thorpe Park I found it hard to locate the buggy area, however on the map it is easier to locate.
Families with babies will need high chairs when eating. Thorpe Park offers high chairs in all their restaurants and they are easy to see and there is always enough of them. Children when eating in the restaurants will need children’s menus. When I went to Thorpe Park I looked at the restaurant menus and saw for myself that they do have children’s menus at a cheaper price. This is good because it gives the children a wider range of options for food.
Another thing I noticed is that on Thorpe Parks website is that they said they have a crèche which is a centre where you can leave your children for a few hours where they will be looked after well. This is good because it gives the parents a break and it gives the children a fun place to go in the daytime. However, the not so good thing is that when I went to Thorpe Park I found it hard to locate these areas. I think Thorpe Park should make it easier to locate these areas and other family areas, they should advertise it more so family’s know about it.
In a questionnaire I did I asked people “If you were traveling with the elderly, disabled or young children would Thorpe Park suit your
I am going to be looking at the different customer types that visit Thorpe Park and what customer needs they have and how Thorpe Park suits their needs.
First looking at the customer needs families have and how Thorpe Park meets these needs. Families with young children will need baby changing rooms for their children. Thorpe Park has baby changing rooms at nearly every toilet block and if you can’t find them they are easily locatable by looking at the parks map.
Also, families will need buggies for their children. Thorpe Park does offer buggies at a low price. However, it is first come first served. So, this means if a family turns up later than others they are not possibly going to be given a buggy. When I went to Thorpe Park I found it hard to locate the buggy area, however on the map it is easier to locate.
Families with babies will need high chairs when eating. Thorpe Park offers high chairs in all their restaurants and they are easy to see and there is always enough of them. Children when eating in the restaurants will need children’s menus. When I went to Thorpe Park I looked at the restaurant menus and saw for myself that they do have children’s menus at a cheaper price. This is good because it gives the children a wider range of options for food.
Another thing I noticed is that on Thorpe Parks website is that they said they have a crèche which is a centre where you can leave your children for a few hours where they will be looked after well. This is good because it gives the parents a break and it gives the children a fun place to go in the daytime. However, the not so good thing is that when I went to Thorpe Park I found it hard to locate these areas. I think Thorpe Park should make it easier to locate these areas and other family areas, they should advertise it more so family’s know about it.
In a questionnaire I did I asked people “If you were traveling with the elderly, disabled or young children would Thorpe Park suit your