Ticket Reporting System

AN INTEGRATED MANAGEMENT INFORMATION SYSTEM

MUSUMBA B. F. MUGOYA B.SS(Mak) CCNA, CCNP(Mak) PGDCS(Mak) Department of Information Systems Faculty of Computing and Information Technology Makerere University [e-mail], [phone]

A Pro ject Report Submitted to School of Graduate Studies in Partial Fulfillment for the Award of the Degree of Master of Science in Information Systems of Makerere University

February 2006 Declaration

I, Musumba B.F. Mugoya, do hereby declare that this Project Report is original and has not been published and/or submitted for any other degree award to any other University before.

Signed:................................. Date:........................ Musumba B.F. Mugoya B.SS, CCNA, CCNP, PGDCS(Mak)

i Approval

This Project Report has been submitted for Examination with the approval of the following supervisor.

Signed:.................................. Date:....................... Dr. Ddembe Williams, Faculty of Computing and Information Technology.

ii Dedication

To my parents: Jonathan Mugoya (the late in his memory), Mrs. Catherine Mugoya, my mother, for guidance and advise, providing me with education and love and to all my family members who have been very understanding. To Dr. V. Baryamureeba who has guided me until the end of my course, I have very high regard.

” Education has no limit.. ...but the sky.”

May the Almighty God bless you abundantly.

iii Acknowledgements

I am fortunate to have had

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