Title Proposal Online Hotel Registration
Title: Development and Evaluation of Web-Based technical Support System
Proponent: Jeric SD.San Jose
Year Established: 2009
Institution: Polytechnic University of the Philippines
Background:
With the increasing use of technology in modern times, There is a growing requirement to provide technical support. Many organizations locate their technical support departments or call center in countries with lower costs. There has also been a growth in companies specializing in providing technical support to other organization.
Technical support is often sub divided into tiers, or levels in order to better serve a business or customer based on the number of levels in business needs, wants or desire as it resolves around their ability to sufficiently save their customer or users. The reasons for providing a multi tired support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of organizational structures dependent on the technicians understanding on their level of responsibility and commitments, their customer response time commitments and when to approximately escalate an issue and to which level.
The establishment of Information System at WORD TEXT system in Incorporated (WSI) has been reality since 1982 which later included its own corporate website www.wordtext.com.ph the company is client oriented organization and therefore customer’s satisfaction is top priority.
Likewise, the reason why the researcher has envisioned of conducting this study was the desire to help solve the problem of slow processing of technical support done every service request.
Statement of the Problem
The study intended to develop and evaluate web-based technical support system for word text systems incorporated specifically it sought to answer the following questions: 1. How do respondents assess the current technical support system in terms of the following: 2.1 Accuracy 2.2 Effectiveness 2.3
Proponent: Jeric SD.San Jose
Year Established: 2009
Institution: Polytechnic University of the Philippines
Background:
With the increasing use of technology in modern times, There is a growing requirement to provide technical support. Many organizations locate their technical support departments or call center in countries with lower costs. There has also been a growth in companies specializing in providing technical support to other organization.
Technical support is often sub divided into tiers, or levels in order to better serve a business or customer based on the number of levels in business needs, wants or desire as it resolves around their ability to sufficiently save their customer or users. The reasons for providing a multi tired support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of organizational structures dependent on the technicians understanding on their level of responsibility and commitments, their customer response time commitments and when to approximately escalate an issue and to which level.
The establishment of Information System at WORD TEXT system in Incorporated (WSI) has been reality since 1982 which later included its own corporate website www.wordtext.com.ph the company is client oriented organization and therefore customer’s satisfaction is top priority.
Likewise, the reason why the researcher has envisioned of conducting this study was the desire to help solve the problem of slow processing of technical support done every service request.
Statement of the Problem
The study intended to develop and evaluate web-based technical support system for word text systems incorporated specifically it sought to answer the following questions: 1. How do respondents assess the current technical support system in terms of the following: 2.1 Accuracy 2.2 Effectiveness 2.3