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TNT Case Study

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TNT Case Study
Case Study
This case study relates to the appointment of a new Chief Executive Officer (CEO) for the global logistics firm TNT Express.

Copy of a Press Release statement: 25 February 2013 07:30 CET -
Amsterdam, the Netherlands – The Supervisory Board of TNT Express has today announced the appointment of Tex Gunning as CEO.

"Tex’s extensive business experience and track record in successfully turning around businesses and delivering results make him the ideal candidate in this critical time for the company," said Antony Burgmans, Chairman of the Supervisory Board. "He is also an inspiring leader and we look forward to Tex stepping into his new role and helping the company realise its improvement plans. Tex Gunning said: "I am honoured to be part of TNT Express and look forward to leading the company with others and, with support from the extended management team."

The Business Courier Market
The global business courier market is dominated by several large organisations, these include the often familiar names such as FedEx, DHL, TNT and UPS. All of whom operate across the globe and offer express delivery services primarily to business customers. On a national level many of these organisations will compete against the home country mail providers (e.g. Royal Mail in the UK, or Hong Kong Post in HK) and many smaller nationally based organisations (e.g. City Link in the UK) and the several thousand freelance, self-employed independent courier delivery services. Unless particularly specialised courier services (such as refrigerated) much of this competition is based on quality of service to the customer, being reliable and on time, price is also an important factor. Where economies of scale can be achieved this can have a significant impact upon business success.

TNT Origins and Activity
Ken Thomas founded TNT in Australia in 1946 with a single truck. It became Thomas Nationwide Transport (TNT) in 1958 and TNT Express Services UK in 1978. Today TNT is a global

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