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Quality…… Management……
Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide

SXC-Logistics & Supply Chain Management March -April 2013

External Developments in last 40 years that has changed the Business Environment
• Customers have taken charge – buyers market , diverse customer requirements • Competition intensified – no more monopolies , level-playing fields

• Shifts in industrial zones – products made & sold globally , no specific place
• Changes in customer & supplier relationships – they are part of organisation now • Environmental concerns – products & processes have to be environment friendly • Rapid changes in technology – threat & opportunity of becoming obsolete • Globalisation , Liberilisation, Govt. policies – new ways of global business This means • Change coming with ever increasing requirements • Change becoming more complex • The degree of change is changing- becoming faster

Hence new ways of doing global business has to be evolved

Slides by : Anjan Ghosh

Why TQM ?
Is it a short term fad …… or a long term strategic necessity ?

External Developments …. ….. reshaping our lives …… restructuring organisations ……..redefining requirement parameters Change is a constant ……… ………………getting more complex ………………..becoming faster ….accelerating …………………uncertainty ….. diversity … variability
Managing & Adapting to change is critical for organisation survival

Slides by : Anjan Ghosh

Coping Successfully with External Developments depends on The Organisational Characteristics

External Developments

Adaptability for survival
Organisational Characteristics will determine success or failure

TQM helps organisations to adapt continuously to these changes and sustain their performance by reshaping their strategies , improving the culture and improving systems and processes

•Vision & Strategy •Structure & Functions •People & Culture •Systems & Processes

Slides by : Anjan Ghosh

What is Quality ? Some
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