Total Quality Management
Programme in Total Quality Management (71838)
Purpose
The national quality policy focuses on the quality of product, quality of service delivery (to the internal and external customer), quality of organisation (systems and processes) and quality of work-life (QWL). The purpose of this SLP is to provide students a complete body of knowledge of TQM as a holistic approach to managing quality. Students will acquire fundamental theoretical and practical knowledge in various concepts of TQM necessary to improve quality in any organisation.
Target group
Specifically, the programme is aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even Senior managers who need to gain an understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM and SHEQ
Admission requirements
National senior certificate or equivalent qualification or related work experience
Duration
One year
Language medium
English
Registration periods
First semester: 26 November to 25 January
Second semester: 3 June to 12 July
Year module(s): 26 November to 15 March
Tuition method
UNISA open distance learning
Kind of assessment
Note:
Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies
Formative assessment:
Assignments
Summative assessment:
Examinations
An Overview of TQM and the Creation and Maintenance of a Quality Culture (BEING REVISED) (PTQM01J)
HEQF Level of Module - 6
Credits of Module - 12
Syllabus/Content Topics
The module consists of 3 topic (and 14 study units): * The
Purpose
The national quality policy focuses on the quality of product, quality of service delivery (to the internal and external customer), quality of organisation (systems and processes) and quality of work-life (QWL). The purpose of this SLP is to provide students a complete body of knowledge of TQM as a holistic approach to managing quality. Students will acquire fundamental theoretical and practical knowledge in various concepts of TQM necessary to improve quality in any organisation.
Target group
Specifically, the programme is aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even Senior managers who need to gain an understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM and SHEQ
Admission requirements
National senior certificate or equivalent qualification or related work experience
Duration
One year
Language medium
English
Registration periods
First semester: 26 November to 25 January
Second semester: 3 June to 12 July
Year module(s): 26 November to 15 March
Tuition method
UNISA open distance learning
Kind of assessment
Note:
Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies
Formative assessment:
Assignments
Summative assessment:
Examinations
An Overview of TQM and the Creation and Maintenance of a Quality Culture (BEING REVISED) (PTQM01J)
HEQF Level of Module - 6
Credits of Module - 12
Syllabus/Content Topics
The module consists of 3 topic (and 14 study units): * The