Total Quality Management
TOTAL QUALITY MANAGEMENT
By- SANJAY KUMAR*
TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY-
An Organizations Personality and Culture will ultimately reflect it’s senior Management values, If an organization is serious about implementing TQM, the Commitments to do so has to start at the TOP, and the organization’s Senior Management has to be unwavering in its commitment to quality
Focusing on the Customer Lee Lacocca once advertised that Chrysler had only three rules: Satisfy the customer, satisfy the customer, and satisfy the customer. Those about sums up the TQM philosophy on customer focus.
Preventing Rather than Detecting Defects TQM is a management philosophy that seeks to prevent poor quality in products and services, rather than simply to detect and sort out defects. IF a single characteristic is most strongly attached to the TQM philosophy, it is prevention rather than detection. Like many of the philosophies tied o TQM, this is not a new concept. Recall a popular saying from Halliburton’s Wise Saws, first published a century and a half ago: “An ounce of prevention is worth a pound of cure.” That wisdom says it all, from a TQM perspective.”
Universal Quality Responsibility Another basic TQM precept is that the responsibility for quality is not restricted to an organization’s quality department, but is instead a guiding philosophy shared by everyone in the organization. In the United States this represents a significant shift in thinking for most manufacturing organizations, which have traditionally relied on inspection to assure quality.
Quality Measurement Along with “An ounce of prevention is worth a pound of cure” is another saying particular relevant to TQM, and it is: “If you don’t know where you are going, you will probably end up somewhere.”
Continuous Improvement TQM espouse a philosophy of continuous
By- SANJAY KUMAR*
TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY-
An Organizations Personality and Culture will ultimately reflect it’s senior Management values, If an organization is serious about implementing TQM, the Commitments to do so has to start at the TOP, and the organization’s Senior Management has to be unwavering in its commitment to quality
Focusing on the Customer Lee Lacocca once advertised that Chrysler had only three rules: Satisfy the customer, satisfy the customer, and satisfy the customer. Those about sums up the TQM philosophy on customer focus.
Preventing Rather than Detecting Defects TQM is a management philosophy that seeks to prevent poor quality in products and services, rather than simply to detect and sort out defects. IF a single characteristic is most strongly attached to the TQM philosophy, it is prevention rather than detection. Like many of the philosophies tied o TQM, this is not a new concept. Recall a popular saying from Halliburton’s Wise Saws, first published a century and a half ago: “An ounce of prevention is worth a pound of cure.” That wisdom says it all, from a TQM perspective.”
Universal Quality Responsibility Another basic TQM precept is that the responsibility for quality is not restricted to an organization’s quality department, but is instead a guiding philosophy shared by everyone in the organization. In the United States this represents a significant shift in thinking for most manufacturing organizations, which have traditionally relied on inspection to assure quality.
Quality Measurement Along with “An ounce of prevention is worth a pound of cure” is another saying particular relevant to TQM, and it is: “If you don’t know where you are going, you will probably end up somewhere.”
Continuous Improvement TQM espouse a philosophy of continuous