Total Quality Management (890)
ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)
TOTAL QUALITY MANAGEMENT (890)
CHECKLIST
SEMESTER: SPRING 2011
This packet comprises the following material:
1. Text Book (one) 2. Course Outline 3. Assignment No. 1, 2 4. Assignment Forms ( 2 sets )
In this packet, if you find anything missing from the above mentioned material, please contact at the address given below:
Mailing Officer
Services Block No. 28
Allama Iqbal Open University
H-8, Islamabad.
Course Coordinator
ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)
WARNING 1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE. 2. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN “AIOU PLAGIARISM POLICY”.
ASSIGNMENT No. 1
Course: Total Quality Management (890) Semester: Spring 2011
Level: MBA Marks: 100
Note: All questions carry equal marks. Attempt all the questions to be supported by examples with reference Pakistan. Study the detail guidelines before attempting the questions.
Q. 1 Discuss the concept of Total Quality Management and its importance in the business management. Critically discuss the role of gurus in the development of Total Quality Management.
Q. 2 Define and discuss the concept of Deming philosophy and its importance in TQM. Critically discuss the 14 point of Deming philosophy and their main themes keep in view the financial sector of Pakistan.
Q. 3 Discuss the concept customers’ feedback in continuous quality improvement. Critically discuss the role of comments card and focus group in getting the customers’ feedback with reference to the manufacturing organization.
Q. 4 Define and discuss the term team in the view of Total Quality Management. Critically discuss the role of teams in the continuous quality improvement
(Department of Business Administration)
TOTAL QUALITY MANAGEMENT (890)
CHECKLIST
SEMESTER: SPRING 2011
This packet comprises the following material:
1. Text Book (one) 2. Course Outline 3. Assignment No. 1, 2 4. Assignment Forms ( 2 sets )
In this packet, if you find anything missing from the above mentioned material, please contact at the address given below:
Mailing Officer
Services Block No. 28
Allama Iqbal Open University
H-8, Islamabad.
Course Coordinator
ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)
WARNING 1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE. 2. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN “AIOU PLAGIARISM POLICY”.
ASSIGNMENT No. 1
Course: Total Quality Management (890) Semester: Spring 2011
Level: MBA Marks: 100
Note: All questions carry equal marks. Attempt all the questions to be supported by examples with reference Pakistan. Study the detail guidelines before attempting the questions.
Q. 1 Discuss the concept of Total Quality Management and its importance in the business management. Critically discuss the role of gurus in the development of Total Quality Management.
Q. 2 Define and discuss the concept of Deming philosophy and its importance in TQM. Critically discuss the 14 point of Deming philosophy and their main themes keep in view the financial sector of Pakistan.
Q. 3 Discuss the concept customers’ feedback in continuous quality improvement. Critically discuss the role of comments card and focus group in getting the customers’ feedback with reference to the manufacturing organization.
Q. 4 Define and discuss the term team in the view of Total Quality Management. Critically discuss the role of teams in the continuous quality improvement