Tqm Case Study
1
“Total Quality Management”
A Project Report
2
ACKNOWLEDGEMENT
I would like to thank Mrs. Manisha Anand for her support and cooperation in completion of the project report within the stipulated time period.
3
INDEX
1. CHAPTER ONE 2. CHAPTER TWO 3. CHAPTER THREE 4. CHAPTER FOUR 5. CHAPTER FIVE 6. CHAPTER SIX 7. CHAPTER SEVEN -
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INTRODUCTION CONCEPTS AND PHILOSOPHIES OF TQM
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THE ACCEPTABILITY OF TQM THE ESSENTIALS OF TQM
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THE EFFECTS OF TQM IMPLEMENTATION OF TQM TQM TOOLS
CASE STUDY ON IBM (TIVOLI SOFTWARE).
4
GLOSSARY 1. IBM 2. TQM 3. ISO 4. TPM 5. QCCs 6. BPR 7. TQC 8. ATM 9. CPC 10.CAD 11.INCL. 12.PDCA 13.QMS International Business Machine Corporation Total Quality Management International Standard Organization Total Productive Maintenance Quality Control Circles Business Process Re-Engineering Total Quality Circles Automated Teller Machines Control Processing Centre Computer Aided Design Including Plan-Do-Check-Act Quality Management System
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SUMMARY
Every nation has its own independent historical and cultural background. The quality sce-nario , therefore, differs from one national setting to the other. The nations are orienting their quality management strategies and systems to meet the requirements of the opera-ing environment though the primary focus remains the same, that is, Total Customer Satisfication .Many of the present techniques of quality management were developed in Japan. However, U.S.A., European nations and developing nations have also contributed significantly to this development. The studies carried out by researchers in different national settings reveal that the concept and philosophies of TQM are not understood by the managers and others.An all out effort , therefore is required to promote the understan-ding by launching massive educational and management development programs at all levels so as to create a cultural consciousness towards quality. TQM is not undimensional
“Total Quality Management”
A Project Report
2
ACKNOWLEDGEMENT
I would like to thank Mrs. Manisha Anand for her support and cooperation in completion of the project report within the stipulated time period.
3
INDEX
1. CHAPTER ONE 2. CHAPTER TWO 3. CHAPTER THREE 4. CHAPTER FOUR 5. CHAPTER FIVE 6. CHAPTER SIX 7. CHAPTER SEVEN -
-
INTRODUCTION CONCEPTS AND PHILOSOPHIES OF TQM
-
THE ACCEPTABILITY OF TQM THE ESSENTIALS OF TQM
-
THE EFFECTS OF TQM IMPLEMENTATION OF TQM TQM TOOLS
CASE STUDY ON IBM (TIVOLI SOFTWARE).
4
GLOSSARY 1. IBM 2. TQM 3. ISO 4. TPM 5. QCCs 6. BPR 7. TQC 8. ATM 9. CPC 10.CAD 11.INCL. 12.PDCA 13.QMS International Business Machine Corporation Total Quality Management International Standard Organization Total Productive Maintenance Quality Control Circles Business Process Re-Engineering Total Quality Circles Automated Teller Machines Control Processing Centre Computer Aided Design Including Plan-Do-Check-Act Quality Management System
5
SUMMARY
Every nation has its own independent historical and cultural background. The quality sce-nario , therefore, differs from one national setting to the other. The nations are orienting their quality management strategies and systems to meet the requirements of the opera-ing environment though the primary focus remains the same, that is, Total Customer Satisfication .Many of the present techniques of quality management were developed in Japan. However, U.S.A., European nations and developing nations have also contributed significantly to this development. The studies carried out by researchers in different national settings reveal that the concept and philosophies of TQM are not understood by the managers and others.An all out effort , therefore is required to promote the understan-ding by launching massive educational and management development programs at all levels so as to create a cultural consciousness towards quality. TQM is not undimensional