Applicability of TQM to increase Competitiveness
Contents
Executive Summary ………………………………………………………………………………………………………………………….III 1) Introduction .................................................................................................................................... 6 1.1. 1.2. 1.3. 1.4. 1.5. 2) 2.1. 2.2. 2.3. 2.4. 3) 3.1. 3.2. 3.3. Introduction ............................................................................................................................ 6 Rationale of Research ............................................................................................................. 6 Aims and Objective Research.................................................................................................. 7 Scope of the Research............................................................................................................. 7 Research Review ..................................................................................................................... 7 Research Design ...................................................................................................................... 8 Participants ............................................................................................................................. 8 Instruments ............................................................................................................................. 9 Ethical Considerations............................................................................................................. 9 Total Quality Management (TQM) ........................................................................................ 10 Interpretation of the TQM concept[7] ................................................................................... 11 Views of TQM ........................................................................................................................ 13