Tqm in Supply Chain
TOTAL QUALITY MANAGEMENT
ASSIGNMENT
ON
TOTAL QUALITY MANAGEMENT IN SUPPLY CHAIN
AND
ITS IMPLEMENTATION
SUBMITTED TO SUBMITTED BY
DR CH. VENKATAIYA PRATIK CHATTERJEE ROLL: 1226112240 SECTION : B
ABSTRACT
Since 1980’s, the competition between enterprises has become the one between supply chains. Therefore, the implementation of total quality management (TQM) in supply chain system but not only in enterprise has become an exquisite premise for the survival of enterprise. This paper discussed the application of the eight modern TQM principles of ISO9000 in supply chain quality management, namely customer focus, leadership, involvement of people, process management, system management, continual improvement, factual approach to decision-making, and mutually beneficial supplier relationships.
KEY WORDS
Supply chain, Total quality management, ISO9000, Quality function deployment
INTRODUCTION
In nowadays, the core ideas of TQM set forth by W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa gained significant acceptance and has become something of a social movement. The series standards of ISO9000 are implementing in many industries, such as manufacturing, service, health care, nonprofit organizations, educational institutions, even public bureaucracies. In the introduction of Quality Management System of ISO9000:2000, eight principles of TQM are proposed, namely customer focus, leadership, involvement of people, process management, system management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationship. The eight principles generalize the success experience of the advanced enterprises in the developed countries.
In the current buyer’s market with global hard competition, enterprises cannot respond rapidly to the customers’ demand through traditional operation mechanism. There upon, a kind of new operation mechanism, i.e. supply chain management,
ASSIGNMENT
ON
TOTAL QUALITY MANAGEMENT IN SUPPLY CHAIN
AND
ITS IMPLEMENTATION
SUBMITTED TO SUBMITTED BY
DR CH. VENKATAIYA PRATIK CHATTERJEE ROLL: 1226112240 SECTION : B
ABSTRACT
Since 1980’s, the competition between enterprises has become the one between supply chains. Therefore, the implementation of total quality management (TQM) in supply chain system but not only in enterprise has become an exquisite premise for the survival of enterprise. This paper discussed the application of the eight modern TQM principles of ISO9000 in supply chain quality management, namely customer focus, leadership, involvement of people, process management, system management, continual improvement, factual approach to decision-making, and mutually beneficial supplier relationships.
KEY WORDS
Supply chain, Total quality management, ISO9000, Quality function deployment
INTRODUCTION
In nowadays, the core ideas of TQM set forth by W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa gained significant acceptance and has become something of a social movement. The series standards of ISO9000 are implementing in many industries, such as manufacturing, service, health care, nonprofit organizations, educational institutions, even public bureaucracies. In the introduction of Quality Management System of ISO9000:2000, eight principles of TQM are proposed, namely customer focus, leadership, involvement of people, process management, system management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationship. The eight principles generalize the success experience of the advanced enterprises in the developed countries.
In the current buyer’s market with global hard competition, enterprises cannot respond rapidly to the customers’ demand through traditional operation mechanism. There upon, a kind of new operation mechanism, i.e. supply chain management,