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Tqm Syllabus

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Tqm Syllabus
DEPARTMENT OF BUSINESS MANAGEMENT
ST JOSEPH’S PG COLLEGE
UNIT PLANNER

NAME OF THE LECTURER: K.Srivani CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT

UNIT I:TQM HISTORY & EVOLUTION

|TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS |
|Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield –Pages |2 |Lecture Method; Brainstorming/Quiz |
| |Awareness |13-20 | |Teaching Aid –PPT-Intro |
| |Quality Framework | | | |
| |Quality Equation Q=P/E | | | |
|Dimensions of Quality |Product-Garvin’s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt |
| |etc., |21-27 | | |
| |Services: The P-C-P Model | | | |
| |Peripheral-Core-Pivotal Characteristics Model. |TQM in the Service Sector: R P Mohanty Pages 59-60 |
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