Training and Development
Employees Training and development Athens 2015
Introduction
• Forces affecting the workplace make training a key ingredient for company success
– Customer service
– Employee retention and growth
– Doing more with less
– Quality and productivity
• These forces influence the company’s ability to successfully meet stakeholders’ needs.
• Stakeholders:
– Shareholders, the community, customers, employees, and all of the other parties that have an interest in seeing that the company succeeds.
• Competitiveness:
– A company’s ability to maintain and gain market share in an industry
• Training can contribute to company’s competitiveness • Training can help a company to gain competitive advantage
What is training?
• Training refers to a planned effort by a company to facilitate employees’ learning of job related competencies. • Competencies include : knowledge, skills, or behaviors that are critical for successful job performance • GOAL: employees to master the knowledge, skill, and behaviors emphasized in training programs and to apply them to their day- to – day activities.
High training
• High training is linked to strategic business goals and objectives, uses an instructional design process to ensure that training is effective. • Continuous learning requires employees to understand the entire work system including the relationships among their jobs, their work units, and the company
• Links training with a performance problem
• Employees are expected to acquire new skills and knowledge , apply them on the job and share this information with other employees.
• Managers take an active role in identifying training needs and help to ensure that employees use training in their work.
• Companies have lost money on training:
– because it is poorly designed,
– because it is not linked to a performance problem or business strategy or
– because its outcomes are not properly evaluated.
• Today, training is evaluated not on the basis of the number of programs
Introduction
• Forces affecting the workplace make training a key ingredient for company success
– Customer service
– Employee retention and growth
– Doing more with less
– Quality and productivity
• These forces influence the company’s ability to successfully meet stakeholders’ needs.
• Stakeholders:
– Shareholders, the community, customers, employees, and all of the other parties that have an interest in seeing that the company succeeds.
• Competitiveness:
– A company’s ability to maintain and gain market share in an industry
• Training can contribute to company’s competitiveness • Training can help a company to gain competitive advantage
What is training?
• Training refers to a planned effort by a company to facilitate employees’ learning of job related competencies. • Competencies include : knowledge, skills, or behaviors that are critical for successful job performance • GOAL: employees to master the knowledge, skill, and behaviors emphasized in training programs and to apply them to their day- to – day activities.
High training
• High training is linked to strategic business goals and objectives, uses an instructional design process to ensure that training is effective. • Continuous learning requires employees to understand the entire work system including the relationships among their jobs, their work units, and the company
• Links training with a performance problem
• Employees are expected to acquire new skills and knowledge , apply them on the job and share this information with other employees.
• Managers take an active role in identifying training needs and help to ensure that employees use training in their work.
• Companies have lost money on training:
– because it is poorly designed,
– because it is not linked to a performance problem or business strategy or
– because its outcomes are not properly evaluated.
• Today, training is evaluated not on the basis of the number of programs