Training and Development of Human Resource in Customs Excise and Preventive Service
TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN CUSTOMS EXCISE AND PREVENTIVE SERVICE (CEPS) IN GHANA.
by
Frank Yawson Bsc. Admin (Hons.)
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of
COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION
Institute of Distance Learning, KNUST
May, 2009
DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the University, except where due acknowledgement has been made in text.
Frank Yawson Student # 20065922
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Certified by: Jude T. Adjoe (Mr.) Supervisor ---------------------Signature -----------------------Date
Certified by:
-----------------------------Head of Department
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ii
ABSTRACT This study investigated the training and development practices at CEPS. The study aimed at finding out the nature of training and development policy of CEPS, the knowledge and level of awareness of the training and development policy among CEPS officers. It also aimed at examining how the training and development policy is being implemented and to determine what challenges CEPS faces in implementing its training and development policy in order to make recommendations for improving training and career resource development at CEPS. The study adopted the survey research method. Both qualitative and quantitative techniques were applied; the quantitative technique involved a questionnaire survey of CEPS officials whilst the qualitative technique involved an interview with Assistant Commissioner-Training and Chief CollectorAdministration and Human Resources at CEPS
by
Frank Yawson Bsc. Admin (Hons.)
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of
COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION
Institute of Distance Learning, KNUST
May, 2009
DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the University, except where due acknowledgement has been made in text.
Frank Yawson Student # 20065922
---------------------Signature
---------------------Date
Certified by: Jude T. Adjoe (Mr.) Supervisor ---------------------Signature -----------------------Date
Certified by:
-----------------------------Head of Department
---------------------Signature
-----------------------Date
ii
ABSTRACT This study investigated the training and development practices at CEPS. The study aimed at finding out the nature of training and development policy of CEPS, the knowledge and level of awareness of the training and development policy among CEPS officers. It also aimed at examining how the training and development policy is being implemented and to determine what challenges CEPS faces in implementing its training and development policy in order to make recommendations for improving training and career resource development at CEPS. The study adopted the survey research method. Both qualitative and quantitative techniques were applied; the quantitative technique involved a questionnaire survey of CEPS officials whilst the qualitative technique involved an interview with Assistant Commissioner-Training and Chief CollectorAdministration and Human Resources at CEPS
References: 4.1 4.2 4.3 Organizational Structure Number of trained staff for the period 2004-2008 Number of staff sponsored for further studies (20042008) Budgetary allocations/actual training at CEPS (2004-2008) amount spent on