training at starbucks
5. TRAINING AND DEVELOPMENT AT STARBUCKS
5.1CURRENT TRAINING
Initial Barista 100 Training
Currently, Starbucks introduces its new baristas to the company through a twenty-four hour, nine block-training program. These blocks are broken down into hours needed, learning activities and who will assist with the training.
According to the Partner Café, an online learning source for current Starbucks partners, the training module combines “formal learning with on the job practice and individual development discussions.” The store manager and learning
coach (an established barista) provide guidance and act as a role model, while the partner also takes on self-guided modules. Specifically, the store manager functions as an overall guide to the baristas introduction to the store environment.
This involves gathering first impressions (part of the training) and conducting certification. The learning coach then acts as a one-on-one personal trainer that can provide instant feedback and tips for a successful shift. The functional training prepares the barista for their role in the new store.
The first portion of training surrounds first impressions, customer care, and the Starbucks Experience, implying to the new barista that it is not just about coffee beverages but about the whole experience Starbucks provides its customers. Next the barista is introduced to the Whole Bean, Brewed Coffee & Tea, and Food Case training. These are both self-guided modules that are followed by a practice sessions brewing coffee with the learning coach. Of the remaining training modules, sixteen hours are dedicated to the bar practices, machine use and drink standards led by the barista’s learning coach. In order to ensure success and continue Starbucks’ consistency, the new partner is provided with supervised practice while they make demo drinks to learn recipes. After this
twenty-four hour training session is complete, the barista has a “Barista 100 Certification” with their
5.1CURRENT TRAINING
Initial Barista 100 Training
Currently, Starbucks introduces its new baristas to the company through a twenty-four hour, nine block-training program. These blocks are broken down into hours needed, learning activities and who will assist with the training.
According to the Partner Café, an online learning source for current Starbucks partners, the training module combines “formal learning with on the job practice and individual development discussions.” The store manager and learning
coach (an established barista) provide guidance and act as a role model, while the partner also takes on self-guided modules. Specifically, the store manager functions as an overall guide to the baristas introduction to the store environment.
This involves gathering first impressions (part of the training) and conducting certification. The learning coach then acts as a one-on-one personal trainer that can provide instant feedback and tips for a successful shift. The functional training prepares the barista for their role in the new store.
The first portion of training surrounds first impressions, customer care, and the Starbucks Experience, implying to the new barista that it is not just about coffee beverages but about the whole experience Starbucks provides its customers. Next the barista is introduced to the Whole Bean, Brewed Coffee & Tea, and Food Case training. These are both self-guided modules that are followed by a practice sessions brewing coffee with the learning coach. Of the remaining training modules, sixteen hours are dedicated to the bar practices, machine use and drink standards led by the barista’s learning coach. In order to ensure success and continue Starbucks’ consistency, the new partner is provided with supervised practice while they make demo drinks to learn recipes. After this
twenty-four hour training session is complete, the barista has a “Barista 100 Certification” with their