Training needs assessment is to figure out what is expected to help accomplish the organization necessities. Recognizing information aptitudes and capacities. The evaluation must have the ability to deliver information expected to fulfill organizational missions, enhancing profit and giving great quality item and services. There are mainly three types of training needs assessments they are organizational assessment, occupational assessment and individual assessment (U.S. Office of Personnel Management, 2015).
-Organizational assessment is to spectate and watch out on what qualities and shortcomings an company/organization has that needs changes and to utilizing this evaluation will help the company/organization in …show more content…
The training he provided to the staff not only did it cause problems for the casino but it made the staffs unhappy. He made a request to Changi Airport Casino (CAC) Director of Gaming Operations, Margaret Chan to send in 100 of her staff for his training, this brought about problems such as shortage of manpower and causing more of her staff to work more shifts just to help cover up the 100 staff positions. This not only brought about unhappiness to the staff due to them being very exhausted, it also made the casino lose some of the staff …show more content…
Taking in 100 at a time shows displease between the staffs. I suggest that maybe the Training Director could take in about 50-60 staffs at a time. I am sure that this will help lift off some burden of the staffs that are working in the casino. Secondly, Caleb should emphasis on the goals and main objective of the company, giving the staff members a better and clearer understanding on what is going on in the company that they are working in. Thirdly, is to study about what is the role of the staff members in the casino. Not understanding their roles can lead to problems such as training them irrelevant things that are not going to be applied in their daily duties. Last but not least, Caleb should make the training more interactive and fun. Getting feedback during the training on how the staff members feel about the training, if there are some problems rectify it immediately. Just make sure that the members are happy about their training. This will not only bring about happiness to the company but to the customers that the company are serving and of course Caleb will feel better as a Training Director, getting praised