Qualtec
Improving Your Business Results
Transactional Black Belts
Are Different!
Six Sigma In Service and Transaction Environments
Six Sigma Qualtec – All Rights Reserved
August 5, 2015
Improving Your Business Results
Transactional Black Belts Are Different!
Transactional Black Belts are different!
We advance this argument based on our experience that
Transactional Black Belts often encounter environments where no process is defined, often must define and re-design a whole process versus a step in a manufacturing process, find cycle time is a more useful overall measure versus defect count for project selection, and find changes are hard to reverse in a human related environment versus the more reversible machine or material-related environment. Learn more details in this presentation and how this training will have more impact on your results. Six Sigma Qualtec – All Rights Reserved
August 5, 2015
Improving Your Business Results
Transactional Black Belts Are Different!
Transactional Black Belts are different!
Learn typical problem modes, why cycle time is your most useful overall measure, and the cultural impact on your organization.
Six Sigma Qualtec – All Rights Reserved
August 5, 2015
Improving Your Business Results
Agenda
• Origins of Six Sigma — Manufacturing
Systems
• Previous applications of Six Sigma in
Service and Transaction Environments
• Characteristics of the Service and
Transaction Environment
• Principles and structures of a new transaction curriculum
Six Sigma Qualtec – All Rights Reserved
August 5, 2015
Improving Your Business Results
What is Process Capability?
The Manufacturing Perspective
Example Output from Manufacturing Capability Study
Process Capability Analysis for Volume
LSL
Proc es s Data
USL
USL
336.000
Target
Within
*
LSL
330.000
Mean
331.774
Sample N
Overall
120
StDev (Within)
1.05335
StDev (Ov erall)
1.23585
Potential (Within) Capability
Cp
0.95
CPU
1.34
CPL
0.56
Cpk