Troubleshooting Computer Hardware Appendix B

Axia College Material
Appendix B

Troubleshooting Computer Hardware

In this worksheet, you must identify solutions for three separate computer hardware problems. For each solution, you must prepare an answer of at least 150 words within each of the following Answer boxes.

Part One: Troubleshooting a Failed Boot
|Problem |
|The computer fails to boot. |
|Details |
|Error messages and beeps occur during Power On Self Test (POST) startup. Note: You have not recently upgraded the memory. |
|Question |
|What are four possible sources for the error messages, and how do you troubleshoot them? |
|Hint: You may look at Figure 3-45 in A+ Guide to Managing & Maintaining Your PC. |
|Answer |
|Four possible problems that could be indicated by error messages and beeps on POST include a dead CMOS battery, hard drive failure,|
|video card problem or memory failure. These problems are also listed in the order of the easiest to the most difficult to fix. |
| |
|CMOS Battery – Power on the computer and press the required key (such as F2) that is required to enter the BIOS program. Upon |
|entering the BIOS make a note of the settings,