Troubleshooting Hardware Problems
Chapter 8
Troubleshooting Hardware Problems
Reviewing the Basics
1. When you first turn on a computer and you don’t hear a spinning drive or fan or see indicator lights, is the problem hardware or software related? Hardware
2. What is a Windows error message called that appears on a blue screen? Blue screen of death
3. How many beeps does startup BIOS give to indicate a successful POST? One
4. Which two components in a system might give out a loud whining noise? Power supply or hard drive
5. What Windows utility can you use to test RAM? Windows Memory Diagnostic Tool
6. What is the purpose of standoffs installed between the bottom of the case and the motherboard? So motherboard has some space from case and doesn’t get ESD
7. If a system hangs after being used for several hours and you suspect overheating, what can you do to easily monitor the CPU and system temperature? Check In BIOS or download a program that dose it
8. What are two reasons to tie cables up and out of the way inside a computer case? Keeps cables away from hot spots and keeps them from blocking air flow
9. Why should a tower case not sit on thick carpet? Because it can pick up ESD
10. For most computer cases, does air flow from front to rear or rear to front? Front to rear
11. What should you do if you get the POST error “CMOS checksum bad”? flash BIOS
12. What can you do if a port on the motherboard is faulty and a device requires this type of port? Get an expansion card
13. If you see artifacts on the screen before Windows loads, why can you eliminate the video drivers as the source of the problem? They will not show up without correct drivers
14. What can you do to stop a computer from repeatedly restarting in a continuous loop? Go in the BIOS and check the temperature
15. What is the screen resolution used by VGA mode? 640 x 480
16. What can you do to protect a keyboard that is used in an extremely dusty area? Get a keyboard cover
17. Why is not a good practice to unpack
Troubleshooting Hardware Problems
Reviewing the Basics
1. When you first turn on a computer and you don’t hear a spinning drive or fan or see indicator lights, is the problem hardware or software related? Hardware
2. What is a Windows error message called that appears on a blue screen? Blue screen of death
3. How many beeps does startup BIOS give to indicate a successful POST? One
4. Which two components in a system might give out a loud whining noise? Power supply or hard drive
5. What Windows utility can you use to test RAM? Windows Memory Diagnostic Tool
6. What is the purpose of standoffs installed between the bottom of the case and the motherboard? So motherboard has some space from case and doesn’t get ESD
7. If a system hangs after being used for several hours and you suspect overheating, what can you do to easily monitor the CPU and system temperature? Check In BIOS or download a program that dose it
8. What are two reasons to tie cables up and out of the way inside a computer case? Keeps cables away from hot spots and keeps them from blocking air flow
9. Why should a tower case not sit on thick carpet? Because it can pick up ESD
10. For most computer cases, does air flow from front to rear or rear to front? Front to rear
11. What should you do if you get the POST error “CMOS checksum bad”? flash BIOS
12. What can you do if a port on the motherboard is faulty and a device requires this type of port? Get an expansion card
13. If you see artifacts on the screen before Windows loads, why can you eliminate the video drivers as the source of the problem? They will not show up without correct drivers
14. What can you do to stop a computer from repeatedly restarting in a continuous loop? Go in the BIOS and check the temperature
15. What is the screen resolution used by VGA mode? 640 x 480
16. What can you do to protect a keyboard that is used in an extremely dusty area? Get a keyboard cover
17. Why is not a good practice to unpack