Trust and Tam in Online Shopping: an Integrated Model
Trust and TAM in Online Shopping: An Integrated Model
Author(s): David Gefen, Elena Karahanna and Detmar W. Straub
Reviewed work(s):
Source: MIS Quarterly, Vol. 27, No. 1 (Mar., 2003), pp. 51-90
Published by: Management Information Systems Research Center, University of Minnesota
Stable URL: http://www.jstor.org/stable/30036519 .
Accessed: 23/11/2012 12:46
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a i Gefenet al./TrustndTAMn Online hopping
S
MIS
arter
RESEARCH ARTICLE
INONLINESHOPPING:
TRUSTANDTAM
AN INTEGRATED ODEL1
M
Abstract
By: David Gefen
Department of Management
LeBow College of Business
Drexel University
101 North 33rdStreet
Philadelphia, PA 19104-2875
U.S.A.
gefend@drexel.edu
Elena Karahanna
Management InformationSystems
Department
TerryCollege of Business
University of Georgia
Athens, GA 30602
U.S.A.
ekarah@terry.uga.edu
DetmarW. Straub
Robinson College of Business
Georgia State University
Atlanta, GA 30302-4015
U.S.A.
dstraub@gsu.edu
f
W
w s e
Robert .Zmud astheacceptingenior ditororthis paper. 1
A separate and distinctinteractionwithboth the actual e-vendor and withits IT Website interface
Author(s): David Gefen, Elena Karahanna and Detmar W. Straub
Reviewed work(s):
Source: MIS Quarterly, Vol. 27, No. 1 (Mar., 2003), pp. 51-90
Published by: Management Information Systems Research Center, University of Minnesota
Stable URL: http://www.jstor.org/stable/30036519 .
Accessed: 23/11/2012 12:46
Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp .
JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org.
.
Management Information Systems Research Center, University of Minnesota is collaborating with JSTOR to digitize, preserve and extend access to MIS Quarterly.
http://www.jstor.org
This content downloaded by the authorized user from 192.168.72.224 on Fri, 23 Nov 2012 12:46:37 PM
All use subject to JSTOR Terms and Conditions
a i Gefenet al./TrustndTAMn Online hopping
S
MIS
arter
RESEARCH ARTICLE
INONLINESHOPPING:
TRUSTANDTAM
AN INTEGRATED ODEL1
M
Abstract
By: David Gefen
Department of Management
LeBow College of Business
Drexel University
101 North 33rdStreet
Philadelphia, PA 19104-2875
U.S.A.
gefend@drexel.edu
Elena Karahanna
Management InformationSystems
Department
TerryCollege of Business
University of Georgia
Athens, GA 30602
U.S.A.
ekarah@terry.uga.edu
DetmarW. Straub
Robinson College of Business
Georgia State University
Atlanta, GA 30302-4015
U.S.A.
dstraub@gsu.edu
f
W
w s e
Robert .Zmud astheacceptingenior ditororthis paper. 1
A separate and distinctinteractionwithboth the actual e-vendor and withits IT Website interface
References: Usage," MIS Quarterly 24:4), 2000, pp. 665( 694. Procedurefor the Measurementof Usabilility," Information ystems Research (13:2), 2002, of Economics(84), 1970, pp. Perceived Web Quality," Information & Management(39:6), 2002, pp (54:1), 1990, pp. 42-58. Baier,A. "Trust nd Antitrust," thics (96), 1986, 231-260. municationsof the ACM(42:12), 1999, pp. 3238. Assessment," MISQuarterly25:1), 2001, pp. Journal of Social Psychology (8), 1978, pp. Management(17:3), 1991, pp. 643-663. MISQuarterly19:2), 1995, pp. 237-246.