I understand some of these steps would be a great start for Joanna to incorporate into her practice to prevent a similar situation happening in the future. These steps are “Speak up! Identify the problem, gather the facts, and voice your opinion. Be deliberate, know whom you need to speak with and know what you need to speak about. Focus on changes in the work environment, focusing on the work environment will be more productive than focusing on an individual patient. Remember, similar problems tend to occur over and over. It’s not usually the patient, but the system, that needs to change. Be accountable, sometimes, our actions are not quite right. Be ready to accept the consequences, should things not turn out the way you had planned” (Epstein & Delgado 2010, para.
I understand some of these steps would be a great start for Joanna to incorporate into her practice to prevent a similar situation happening in the future. These steps are “Speak up! Identify the problem, gather the facts, and voice your opinion. Be deliberate, know whom you need to speak with and know what you need to speak about. Focus on changes in the work environment, focusing on the work environment will be more productive than focusing on an individual patient. Remember, similar problems tend to occur over and over. It’s not usually the patient, but the system, that needs to change. Be accountable, sometimes, our actions are not quite right. Be ready to accept the consequences, should things not turn out the way you had planned” (Epstein & Delgado 2010, para.