Turner is one of the largest building services and construction contractor companies in the United States. It presents “a network of offices in North America and around the globe, with a staff of 5,000 employees, and as a North America-based, Turner´s operation was divided into territories where each one is headed by a territory general manager (TGM), who are able to offer clients accessibility and support.”
Turner being such a large construction company needed a system that allowed it to evaluate risks, and manage administrative information effectively; they use a management system called IOR (Indicated Outcome Report) which allows them to see the red flags, leading project managers to ask the correct question at the right moment in order to limit risk and increase their ability to succeed in any kind of project. “For this company the IOR system is the backbone of most of their formal reporting systems.”
In every project alignment is essential for the successful development of the project. Getting everyone on the same page; where project goals, strategy and stakeholders are known by everyone helps the project get to “what done looks like”, in other words when evaluating the project, the team knows at all times what´s been doing at each period of the work, and continues with each successive period until the project is completed. Communication through the IOR at Turner shows how healthy it is for every member of the organization, also by the hand of tools used by the company such as constant meetings that include all members of a Project Team, to help manage the constant upgrade processes for every project.
The IOR is composed of 3 major documents prepared by the cost engineer ,the Cover Letter, the Financial Summary, and the Information Physical Form, which together helped each area or department in Turner Construction Company, as the Eastern Division Executive VP Don Kerstetter comment that "The