Turtle Diagram with Questions

Turtle Diagram
Inputs

Supplier

.

Materials/Equipment

Measure(s)

Process

Support Process(es)

Outputs

Customer

Competence/Skills/Training

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Process
Steps that make up the process
Explanation of how to do the process
Could include Procedures and Work Instructions
Or parts of Procedures and Work Instructions

2

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Process
Questions
Does the process meet the requirements of the standard? Compare what is written to the standard
How do you do the process?
Have them show you
How does the process work?
Ask them to explain it
Are process users following the process?
Compare what they say and do to what is written 3

Turtle Diagram
Inputs
What you need to perform the process
Examples:
Orders from customers
Raw Material
Forms
Travelers or Routers

4

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Inputs
Questions:
What do you need to do the process?
They should explain the inputs
How do they get those inputs?
Have them explain how they get them
How do they verify they have the right inputs?
Check to see what type of inspection is done

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Supplier
Who supplied the process with the inputs
Examples:
External customers
External suppliers
Document control
Warehouse

6

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Supplier
Questions:
Who gave you your inputs?
Have them tell who the supplier is
How do they monitor their supplier?
Have them explain

7

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Materials/Equipment
Anything that you need to perform the process
Examples:
Machines
Measuring instruments
Computers
Clean room

8

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Materials/Equipment
Questions:
What type of measuring equipment do they use?
Have them show the measuring tools
How do they know if the equipment is calibrated?
Look for identification of calibration
How is equipment maintained?
This could be computers
How are computers backed up?
Check the record procedure

9

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Measure(s)
Measures of the Process
Examples:
Nonconformances
Throughput
Output
Amount of scrap

10

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Measure(s)
Questions:
How do they measure the process?
Explain what type of measures there are
How do they know they are doing a good job?
Explain how their boss measures them such as reviews What are the requirements they are trying to meet?
Do they have any kind of requirements such as drawings, specifications and how are they meeting them

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Support Process(es)
Any support processes that are needed to allow you to do your main process
Examples:
IT
Calibration
Storage
Warehousing

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Support Process(es)
Questions:
What process(es) support you?
Ask them if they know
How do these process(es) support you?
Ask them if they know
How are these support processes measured?
Investigate

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Outputs
The product of the process
Examples:
Product
Calibrated measuring tools
Purchase orders
Measurement results

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Outputs
Questions:
What comes out of the process?
Have them explain what they produce
What is your process or service?
Find out if they know

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Customer
The customers of the process
Examples:
Next operation
Shipping
Inspection
Production

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Customer
Questions
Who is/are your customer(s)?
Ask them
Have you ever asked your customer what they need and how you are doing?
If they don’t know then they do not know they are doing a good job

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Competence/Skills/Training
What types of Competence/Skills/Training does the person who is doing the process need
Examples:
Computer skills
Ability to use measuring equipment
Ability to read drawings
Ability to use machinery

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Competence/Skills/Training
Questions:
What type of competence/skills/training do they need to perform the process?
Look at job descriptions
Ask the boss
Do they have the competence/skills/training to preform the process?
Look at training records

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Turtle Diagram
Inputs

Supplier

.

Materials/Equipment

Measure(s)

Process

Support Process(es)

Outputs

Customer

Competence/Skills/Training

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