Tutorial Questions 
MANAGING PEOPLE & ORGANISATIONS
SESSION 1 – MANAGEMENT & ORGANISATIONS
A – Multiple-Choice Questions
1. The term “management” involves all of the following EXCEPT _____.
a. belonging to a collective bargaining unit
b. assembling and using sets of resources
c. acting in a goal-directed manner to accomplish tasks
d. carrying out activities carried out in an organizational setting
2. The term “resources” in management does NOT refer to _____.
a. leisure time
b. information
c. people
d. raw materials
3. _____ involves estimating future conditions and circumstances.
a. Directing
b. Controlling
c. Organizing
d. Planning
4. When a department manager formally observes a team manager during team meetings, the department manager engages in which managerial function?
a. Directing
b. Controlling
c. Organizing
d. Planning
5. Acting as a figurehead involves ____.
a. influencing or directing others
b. extensive information seeking
c. attending or participating in ceremonial activities
d. contacts with persons outside the formal chain of command
B – Essay Questions
1. Identify and explain the four managerial functions.
2. Explain how demands and constraints influence the choices made by a manager.
C – Application Question
Liz Sanders saw a tremendous opportunity in her new position at Elco Enterprises. As operations manager, she is now responsible for the entire production team on three assembly lines. Productivity had remained at an acceptable level for several months.
However, after a critical shipment of rubber seals failed to arrive from a supplier last
Friday, Elco missed a large shipment to a customer on Monday. Between frantic phone calls in an attempt to locate the lost shipment, Liz phoned the customer to explain Elco's dilemma. Finally, late in the late afternoon on Tuesday the shipment of rubber seals arrived. Liz had to react quickly. A minimum shipment of 1,000 finished parts would have to ship via truck from Elco Enterprises by Tuesday evening in order to
SESSION 1 – MANAGEMENT & ORGANISATIONS
A – Multiple-Choice Questions
1. The term “management” involves all of the following EXCEPT _____.
a. belonging to a collective bargaining unit
b. assembling and using sets of resources
c. acting in a goal-directed manner to accomplish tasks
d. carrying out activities carried out in an organizational setting
2. The term “resources” in management does NOT refer to _____.
a. leisure time
b. information
c. people
d. raw materials
3. _____ involves estimating future conditions and circumstances.
a. Directing
b. Controlling
c. Organizing
d. Planning
4. When a department manager formally observes a team manager during team meetings, the department manager engages in which managerial function?
a. Directing
b. Controlling
c. Organizing
d. Planning
5. Acting as a figurehead involves ____.
a. influencing or directing others
b. extensive information seeking
c. attending or participating in ceremonial activities
d. contacts with persons outside the formal chain of command
B – Essay Questions
1. Identify and explain the four managerial functions.
2. Explain how demands and constraints influence the choices made by a manager.
C – Application Question
Liz Sanders saw a tremendous opportunity in her new position at Elco Enterprises. As operations manager, she is now responsible for the entire production team on three assembly lines. Productivity had remained at an acceptable level for several months.
However, after a critical shipment of rubber seals failed to arrive from a supplier last
Friday, Elco missed a large shipment to a customer on Monday. Between frantic phone calls in an attempt to locate the lost shipment, Liz phoned the customer to explain Elco's dilemma. Finally, late in the late afternoon on Tuesday the shipment of rubber seals arrived. Liz had to react quickly. A minimum shipment of 1,000 finished parts would have to ship via truck from Elco Enterprises by Tuesday evening in order to