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Types of Research

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Types of Research
Research is done everyday. Research is used in the many different situations managers encounter everyday. Research is part of the problem-solving manager do to make decisions. Research is defined as “the process of finding solutions to problem after thorough study and analysis of the situational factor” (Sekaran, p3, 2003). Managers use research for daily operational problem as well as bigger problems that can require hired research consultants. Managers who use research are able to communicate with the hired consultants because they understand the process of inquiry, investigation, examination, and explanation. Managers are also, capable of understanding the difference in good and bad studies, and can apply the research done to solve their problems (Sekaran, 2003). There are two types of research. Both have many similarities in the scientific process of the research; however the end results differ in their use. Both types of research can be business research. “Business research is described as a systematic and organized effort to investigate a specific problem encountered in the work-setting that needs a solution” (Sekaran, p5, 2003). The first type of research is formal research. Formal research is often referred to as basic research. Basic research is research done on commonly occurring problems that different organizations may face. This research finds a solution to these common problems in order for organizations to use it later. Research development departments and professors are two researchers who use formal research in order to study specific interests focusing on developing solutions for different organizations who might encounter the same problems (Sekaran, 2003). Managers use the second type of research more in their organizations. This research is applied research. Applied research is evident in many business proposals. Applied research is “aimed at solving a currently experienced problem” (Sekaran, p10, 2003). This research can


References: Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J. Byrant, B.E. (1996). the american customer satisfaction index. Journal of Marketing, 60, 4. Henning-Thurau, T., Klee, A. (1998). the impact of customer satisfaction and relationship quality on customer retention and a critical reassessment and moral development. Wiley Periodical Psychology and Marketing, 14, 8, 737-764. Burke. (2004). Linking measures of customer satisfaction, value, and loyalty to financial performance. White Page Series, 5, 3. Hallowell, R. (1996). The relationship of customer satisfaction, customer loyalty, and profitablilty: an empirical study. International Journal of Service Industry Management, 7, 4, 27-42. Silvestro, R, Dr. The Assymmetric relationship between customer satisfaction, dissatisfaction, loyalty, and financial performance in B2B companies. Bloemer, J. M., Kasper, H. D. P., (1995). The complex relationship between consumer satisfaction and brand loyalty. Journal of Economic Psychology, 16, 2, 311-329. Sivadas, E., Baker-Prewitt. (2000). An examaination of the relationship between service quality, customer satisfaction and store loyalty within the retail department store. International Journal of Retail and Distribution Management, 28, 2, 73-82. Cronin, J. J., Brady, M. K., Thomas, G., Huit, M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intention in service environments. Journal of Retailing, 76, 2, 193-218. Mittal, B., Lassar, W.M. (1998). Why do customer’s switch? The dynamics of satisfaction verses loyalty. Journal of Serivce Marketing, 12, 3, 177-194. Uncles, M. D., Dowling, G. R., Hammond

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