USCIS Case Study

U.S. Citizenship and Immigration Services (USCIS) 2013-2014
Question 1
Measuring and managing performance is essential to effective, efficient and economical delivery of services to the public. U.S. Citizenship and Immigration Services (USCIS) works continuously to improve the quality of our measures to make them more meaningful and customer focused. At USCIS, we measure success by how well we reinforce the country’s proud tradition as a nation of hope and opportunity, uphold the integrity of the immigration system, and safeguard our nation’s security. Our accomplishments at USCIS would not be possible without our exceptional workforce. The collective ingenuity, professionalism, and dedication of USCIS employees propel the agency to greater
The Immigration Examinations Fee Account (IEFA) is the primary funding source for USCIS as most immigration benefit application and petition fees collected are deposited into the IEFA and used to fund the cost of the day to day operating expenses of the agency.
In addition to the IEFA fee account, USCIS also receives funding through two additional fee accounts: the H-1B Nonimmigrant Petitioner Fee Account and the Fraud Prevention and Detection Account. The Fraud Prevention and Detection Account supports activities related to preventing and detecting fraud in the delivery of all immigration benefit types. These funds primarily support the USCIS priority of ensuring the security and integrity of the immigration system. USCIS fee accounts represented approximately 96% of the agency’s fiscal year (FY) 2014 budget (Johnson,
The Office of Security and Investigations (OSI) oversees secure communications and document storage, USCIS-wide physical and facility security programs, and security awareness training (Johnson, 2015). The Office of Human Capital and Training manages human capital policy and operations and provides continuous professional training and career development to all USCIS employees through a variety of career, executive and managerial development