Understand Working Relationships In Health And Social Care
Ellys Taylor
Understand the role of the social care worker.
Understand working relationships in social care settings.
A working relationship is professional based. It is made around a companies contracts, policies and procedures. A person would have a working relationship with their managers, colleagues, other health professionals and their patients. Within a nursing home a social worker's working relationship with a patient is one based on care and support. It is to help somebody with their everyday living and where it is best for them to be. There are different boundaries in a working relationship both parties must be strictly professional at all times. A social worker should not exchange their personal information with a patient and they must follow all the companies …show more content…
If a conflict does arise the social worker needs to show understanding and empathy to both parties and show that they are listening. They should not let their personal opinions or judgements affect what they do or say. To try and diffuse any situation the social worker should give both sides a chance to express their feelings and opinions. If the conflict can not be resolved on that day then a time should be set to resolve it, people may be calmer the second time. If a social worker is finding it hard to resolve a conflict after trying all the solutions they can think of they should ask for help. This could be from a colleague, they may have been in a similar situation before so have very valuable experience. A supervisor or line manager they would be able to give professional advice and again may have experienced this before so would have valuable advice, they would also be more experienced in having to make confident decisions. Agencies such as CQC, social services and support agencies would always be able to either give useful numbers and websites to use or give advice to help solve the
Understand the role of the social care worker.
Understand working relationships in social care settings.
A working relationship is professional based. It is made around a companies contracts, policies and procedures. A person would have a working relationship with their managers, colleagues, other health professionals and their patients. Within a nursing home a social worker's working relationship with a patient is one based on care and support. It is to help somebody with their everyday living and where it is best for them to be. There are different boundaries in a working relationship both parties must be strictly professional at all times. A social worker should not exchange their personal information with a patient and they must follow all the companies …show more content…
If a conflict does arise the social worker needs to show understanding and empathy to both parties and show that they are listening. They should not let their personal opinions or judgements affect what they do or say. To try and diffuse any situation the social worker should give both sides a chance to express their feelings and opinions. If the conflict can not be resolved on that day then a time should be set to resolve it, people may be calmer the second time. If a social worker is finding it hard to resolve a conflict after trying all the solutions they can think of they should ask for help. This could be from a colleague, they may have been in a similar situation before so have very valuable experience. A supervisor or line manager they would be able to give professional advice and again may have experienced this before so would have valuable advice, they would also be more experienced in having to make confident decisions. Agencies such as CQC, social services and support agencies would always be able to either give useful numbers and websites to use or give advice to help solve the