1.1 Counselling is a process of providing the speaker with the time and space to explore and gain an understanding of their problems or of matters that may be causing concern. Through effective counselling the speaker is afforded the right environment to share their unique experience and will work towards either coming to terms with their problems or possibly over time resolving them completely. Counselling is more than offering advice or guidance to the speaker, counselling aims to develop and facilitate a supportive and safe relationship between Listener and speaker and aims to explore, understand and resolve - or come to terms with - the problems facing the listener. There are a number of useful skills which can be used by a qualified counsellor and or by an individual who may have been trained in counselling skills to help others within their given role. As counselling seeks to gain an understanding of the speaker’s motivations or problems, it is necessary for the listener to actively listen to the speaker. This shows the speaker that the listener is paying attention to what is being said and that the listener is interested in the speaker. Active listening can be demonstrated by the listener paying full attention to the listener and the problems and feeling being expressed, the listener can use minimal encouragers to show this such as nodding, using affirming tones, and asking questions to clarify understanding
1.2 There is a wide range of professions and areas of work which focus on helping people where the use of Counselling skills is demonstrated. Essentially, counselling skills can be evident in any area of work which requires a caring or supportive dialogue between the speaker and listener, focused on intently listening to the speaker to explore and determine the problems they may be experiencing. Examples of which being the doctor who listens attentively to his patient without