Understanding Organisations and the Role of Human Resources
ACTIVITY A – INFORMATION SHEET FOR THE NOKE BY THISTLE HOTEL (742 WORDS)
Organisation / Products / Services
The Noke by Thistle is a Thistle Hotel, owned by Guoman Hotels, located in Chiswell Green, St. Albans. Situated just off junction 21A of the M25 and junction 6 of the M1, its location is perfect for both travelling business clients and those seeking leisure breaks.
The hotel offers a wide range of products and services, spanning from accommodation, breakfast lunch and dinner services, conference rooms and locations for both wedding services and wedding receptions.
Couples to be married at the site are allocated a wedding planner to organise and to help manage their perfect day. The Wedding Planner has contacts with photographers, dressmakers, caterers and other companies. They are trained to liase with the couple at an informal meeting to get to know how they imagine their special day to be.
Customers
During the week, our customers are made up of predominantly business clients from organisations all over the country. It is vital that sound relationships with businesses are retained and accommodation deals are arranged with each company to keep these relationships.
At the weekend the hotel hosts numerous functions and is mainly occupied by families. With a large marquee in the grounds, the venue is used for christenings, birthday celebrations, retirements, Christmas parties and of course weddings amongst others. In the winter months the marquee is fully heated allowing the venue to be used all year round.
The on site crèche service allows parents to leave their children in the care of child care professionals, allowing them to enjoy weddings, parties and other such functions.
Purpose / goals
The organisation provides comfortable bedrooms, conference rooms, wedding venues, high quality food and drink and a pleasurable stay that satisfy customers. The following focus points allow this to be achieved.
- Providing a
Organisation / Products / Services
The Noke by Thistle is a Thistle Hotel, owned by Guoman Hotels, located in Chiswell Green, St. Albans. Situated just off junction 21A of the M25 and junction 6 of the M1, its location is perfect for both travelling business clients and those seeking leisure breaks.
The hotel offers a wide range of products and services, spanning from accommodation, breakfast lunch and dinner services, conference rooms and locations for both wedding services and wedding receptions.
Couples to be married at the site are allocated a wedding planner to organise and to help manage their perfect day. The Wedding Planner has contacts with photographers, dressmakers, caterers and other companies. They are trained to liase with the couple at an informal meeting to get to know how they imagine their special day to be.
Customers
During the week, our customers are made up of predominantly business clients from organisations all over the country. It is vital that sound relationships with businesses are retained and accommodation deals are arranged with each company to keep these relationships.
At the weekend the hotel hosts numerous functions and is mainly occupied by families. With a large marquee in the grounds, the venue is used for christenings, birthday celebrations, retirements, Christmas parties and of course weddings amongst others. In the winter months the marquee is fully heated allowing the venue to be used all year round.
The on site crèche service allows parents to leave their children in the care of child care professionals, allowing them to enjoy weddings, parties and other such functions.
Purpose / goals
The organisation provides comfortable bedrooms, conference rooms, wedding venues, high quality food and drink and a pleasurable stay that satisfy customers. The following focus points allow this to be achieved.
- Providing a
Bibliography: Primary research General Manager (2011) – Interview 31st May 2011. Line Manager A (2011) – Interview 1st June 2011. Line Manager B (2011) – Interview 1st June 2011. Employee A (2011) – Interview 1st June 2011. Secondary research Handy (1993) Understanding Organisations (4th ed) Harmondsworth: Penguin. Martin, Whiting and Jackson (2010) Human Resource Practice (5th ed) London: the Chartered Institute of Personnel Development. Websites CIPD (2011) HR in Tough Times: Adapting to a Changing World. CIPD (2011) Immigration Debate needs to take into account recruitment difficulties.