Unit 201 Principles of Communication in Adult Social Care Settings
Unit 201 Principles of communication in adult social care settings
201.1 - Understand why communication is important in adult social care settings.
Assessment Criteria
1.1 - Identify different reasons why people communicate
Within the adult social care setting communication is used to convey information, this could be with the client about what they want to wear or eat, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident and colleagues or other members of the multi-disciplinary team who might need information on past health information or daily routine.
1.2 - Explain how effective communication affects all aspects of working in adult social care settings
Effective communication affects all aspects of working in a care setting. One aspect would be with the client where, with effective communication, you could establish what the client’s needs are and agree the best way of meeting those needs. One is also able to empathize with the client’s thoughts and feelings and challenging situations can be interpreted. Another side is with the relatives and friends of a client where support could be provided. A different aspect is with colleagues where new information affecting the client can be passed on such as medication, injuries; also information about rota changes or training to be undergone. In addition, effective communication is required when there is a need to discuss with other health professionals about a client or researching information on an illness. Without effective communication provision of a high standard of holistic care and support as well as performing safe clinical practice would not be able to happen.
1.3 - Explain why it is important to observe an individual’s reactions when communicating with them.
When communicating with an individual their reactions may indicate different emotions or feelings so it is important to observe them. For instance if they were
201.1 - Understand why communication is important in adult social care settings.
Assessment Criteria
1.1 - Identify different reasons why people communicate
Within the adult social care setting communication is used to convey information, this could be with the client about what they want to wear or eat, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident and colleagues or other members of the multi-disciplinary team who might need information on past health information or daily routine.
1.2 - Explain how effective communication affects all aspects of working in adult social care settings
Effective communication affects all aspects of working in a care setting. One aspect would be with the client where, with effective communication, you could establish what the client’s needs are and agree the best way of meeting those needs. One is also able to empathize with the client’s thoughts and feelings and challenging situations can be interpreted. Another side is with the relatives and friends of a client where support could be provided. A different aspect is with colleagues where new information affecting the client can be passed on such as medication, injuries; also information about rota changes or training to be undergone. In addition, effective communication is required when there is a need to discuss with other health professionals about a client or researching information on an illness. Without effective communication provision of a high standard of holistic care and support as well as performing safe clinical practice would not be able to happen.
1.3 - Explain why it is important to observe an individual’s reactions when communicating with them.
When communicating with an individual their reactions may indicate different emotions or feelings so it is important to observe them. For instance if they were